As a process advisor I provided expert guidance on banking processes while managing collections activities to ensure timely recovery of outstanding debts. Maintained strong analytical skills and customer-focused approach to attain positive client relationships and optimizing operational efficiency.Ensured all collection activities comply with relevant regulations and company policies and Worked closely with other departments to resolve customer issues and enhance overall service delivery.

As a Senior Customer Service Representative I served as a key point of contact for customers, delivering exceptional support and resolving complex issues.mentored junior staff, analysed customer feedback for service improvement, and collaborated with various departments to enhance the overall customer experience.Focused on problem-solving and effective communication, and ensured high levels of customer satisfaction while maintaining accurate records and adhering to company policies. Consistently worked towards customer loyalty and driving operational excellence.