Support Engineer
Pacific Bpo Pvt. Ltd.
Noida, Uttar Pradesh, India
Handles day-to-day issues & activities within SLA. Create & Manage rules based on requirements and troubleshooting. Troubleshooting on the high-ability firewall. Managing site to site VPN tunnel. Providing VPN connectivity & troubleshoot to remote users. Installation, Configuration & troubleshooting of Microsoft built VPN, Cisco VPN Etc. Responsible for Firewall, Router, Switches Installation & Upgradation of the network. Troubleshooting LAN/WAN & Data Card… Show more Handles day-to-day issues & activities within SLA. Create & Manage rules based on requirements and troubleshooting. Troubleshooting on the high-ability firewall. Managing site to site VPN tunnel. Providing VPN connectivity & troubleshoot to remote users. Installation, Configuration & troubleshooting of Microsoft built VPN, Cisco VPN Etc. Responsible for Firewall, Router, Switches Installation & Upgradation of the network. Troubleshooting LAN/WAN & Data Card related issues & technical support. Managed Service incidents, Service Requests, and problem tickets assigned. Handled end-to-end Change, Incident, Problem Management & Fault Management. Provide support to the IT service desk and infrastructure support teams. Show less