Ashish Kumar Email & Phone Number

Australia

Australia

Responsible for new Site opening across the nation and accountable for the support and growth of Independent Pie Face QSR network nationally. Assisting Business owners to maximize both store KPIs and their team’s personal performances. Also involved in overall Site presentation and monitoring performance.

New South Wales, Australia

Supporting CAs, Store Managers in all aspects of their store such as recruitment & compliances.

New South Wales, Australia

* Provided assistance and collaborate with the Customer Service Representatives in a service specialist capacity and answer complex customer enquiries.* Observe the counter operations and take the initiative to get involved in busy hours to ensure smooth counter service.* Experience with closing of the shift, which included counting cash drawers and making bank deposits.* Provided training to junior staff and able to remain calm and positive in all kind of situations.* Worked with over 300 customers a day and I am able to leave all of them happy with service they have received.* In-charge of overall store operations and inventory system.

Sydney, Australia

• In-charge for all customer service issues• Ensuring consistently high levels of customer service at all times• Develop strong relationship with vendors, suppliers and producers• Providing best leadership and direction to the customer service team on regular basis• Supervise, recruit, train and communicate with all co-workers• Responsible for handling wide range of incoming calls by customers and suppliers• Responding appropriately to customer feedback and comments• Assisting customers in making decision about a product• Maintain and update customer databases used for online shopping• Deal with new suppliers and regular meetings with marketing representatives• Undertaking general administrative duties like maintaining purchase records and future order templates• Provided onsite training to staff regarding any updates

Sydney, Australia

* A firm commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.* Helped company to accomplish the highest customer service ratings (as determined by external auditors), earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.* Worked within flexible roster in day and night shifts.* Handled customer complaints, billing questions and payment service requests.

Australian Computer Society (Acs) Professional Year (Py) In Ict, Information And Communication Technology, Professional Year

Activities and Societies: The PY course has offered me a wide range of professional skills which will allow me to adapt quickly.

Master Of Information Technology (Network Security), Information Technology, Masters

Graduate Diploma Of Information Technology, Information Technology, Graduate Diploma

Bachelor'S Degree, Information Technology