Ashish Kumar Gupta Email & Phone Number

Hyderabad, Telangana, India

• Interact with customer/business to help understand their requirements, troubleshoot, and provide effective solutions to complex problems.• Interface with functional areas such as Development, Support, and QA to provide comprehensive resolution of business issues using Change, Problem, and Incident Management as tool.• Managing Incidents, Service Requests & JIRA Tickets which are part of Daily Operations.• Handling the Problem management request and solution implementation to reduce the proactive incident.• Supporting to team members and knowledge transfer sessions for new joiners regarding operational activities.• Demonstrated strong troubleshooting skills by quickly identifying and resolving server and network issues.• Performed DR activity testing and prepared DR document for smooth running DR activity.• Contributing to updating of Operational Guides and Operational Readiness Check document and update in Confluence page.• Managing CrowdStrike [ Endpoint Security] and Cloud Checkr [Cloud Governance/Management] tools.• Performing Weekly Health checks on Backups, Monitoring, Antivirus, Incidents, and changes on the respective accounts assigned.• Resolved critical production incidents promptly, maintaining system availability and minimizing business impact.• Managing all automation scripts in GitHub repository and update base on the requirement.• Infrastructure Patch management for all Unix servers using Ansible.• Written the Ansible YAML scripts to configure the remote servers.• Developed a custom Python script to automate routine system backups, enhancing disaster recovery capabilities.• Developed a custom Python script to automate routine Delation Snapshot,Find unused Volume & Run EC2 Instances in Schedule ,use for cost optimization.• Developed a Python script to automate routine checking certificates expiry data in ACM for all accounts and validation , for planning to renew certifiactes before expiry.

Hyderabad, Telangana, India

• Received commendation for resolving critical AWS VPC issues, resolving peering problems for a development team.• Conducted training sessions on AWS Cloud Services for new team members.• Demonstrated excellent problem-solving skills by automating routine server maintenance tasks, freeing up valuable team resources for strategic projects.• Conducted resource allocation and utilization analysis, leading to the optimization of container resource limits and requests. This resulted in a 15% reduction in infrastructure costs while maintaining optimal application performance.Resolved critical production incidents promptly, maintaining system availability and minimizing business impact.• Managed routin backup, scheduling job, enabaling crontab job of logs.• Performed patch upgradation activity on every month.• Supported to Application team as setting maintance page window at ALB during activity.• Troubleshooted the issues based on access logs for ELB/VPC flow logs/ cloud watch log streams and cloud trail event records. • Developed a custom Python script to automate routine Delation Snapshot,Find unused Volume & Run EC2 instances in Schedule ,use for cost optimization.

Hyderabad, Telangana, India

•Creation of AWS resource (EC2/EBS/EFS/S3/VPC) as per the requirements for IT applications.•Writing cloud formation templates to automate the process of spinning up resources in cloud environment.•Creation of users and roles with different access levels and changing the permission as per the needs to lower and production environments.•Creation of Auto scaling groups and elastic Load Balancer.•Updation of AMI of Production EC2 server in Maintenance Window.•Enabling AWS config rules for critical resources such as security groups/S3-Buckets to enforce security practices.•Ensuring security best practices are followed such as rotation of AMI user keys, Automatic deletion of older AMIs to force everyone use recently released AMI which will have all the security patches updates…etc.•Monitoring the Cloud watch dashboards to take proactive steps to avoid outage (CPU, IO, Storage utilization of the instance).•Updating NACLS to keep restricted access only to permitted users.•Creation of VPN peering between the account and VPN access from on-premises.•Automation of instances backups through a Lambda function for all the application bases on different tags as per the application requirements to collect hourly or multiple times a day.•Troubleshooting the issues based on access logs for ELB/VPC flow logs/cloudwatch logs streams and cloud trail event records. Redirection of VPC flow logs to S3 Bucket for audit compliance.

Ahmedabad, Gujarat, India

•Handle of O&M of GSM Node ZTE ZXWN MSC/VLR/MGW/HLR & HSS Server.•Looking after POI’s with Private Operators, Switch AT, Augmentation of E1’s, planning for new POI connectivity.•Rectification of Alarms of MSC, MGW & HLR, connectivity related issues & also Router logging base to find out all history alarm.•In case of major fluctuation, observing the dip in KPI and analyzing the issue so that it can’t happen again.•Daily monitoring of POI utilization and plan share to E1s augmentation accordingly utilization.•Supported to IP Network (routing and switching) that Maintaining IP database for Network. •Troubleshooting reachability issues by analyzing traceroute result.•Prepare the weekly NSS ORM Report & share with the customer & Operation Manager.

Delhi, India

•An effective communicator with strong relationship building, analytical, problem solving & organizational abilities. Possess a flexible & result oriented attitude.•Handling the Customer Complain of Aircel to Maintain Significant SLA & Repeat Customer Complain for the same.•Handling Voice & SMS complaints related to Sites, HLR and MSC.