About the Company: Aithent Licensing System, or ALiS, is a complete solution for managing the regulatory needs of professional licenses across multiple departments and for industry-specific regulatory agencies, like banking, health care and insurance in USA.Roles & Responsibilities:1. Online User registration and administration service2. Online portal for new license applications and other insurance licensing services3. Complete support for license renewal process… Show more About the Company: Aithent Licensing System, or ALiS, is a complete solution for managing the regulatory needs of professional licenses across multiple departments and for industry-specific regulatory agencies, like banking, health care and insurance in USA.Roles & Responsibilities:1. Online User registration and administration service2. Online portal for new license applications and other insurance licensing services3. Complete support for license renewal process management, renewal notices, processes of expiration and inactivation of licenses beyond a certain time period after expiry4. Track and manage license audit checklist5. Assign investigators and interface to Aithent Case Management6. Online payment through credit cards and Electronic Fund Transfer (EFT)7. Standard set of reports and mailing labels.8. Running SQL queries on database to pull the result what I need. Show less

E-Commerce CompanyRoles & Responsibilities:1. Handling customer queries, feedback, complaints and request and reply them via mails or calls.2. Support Mail Tickets updating on daily basis and provide the assistance on the same.3. Responsible for maintaining and developing relationships with external and internal clients.4. Preparing day-to-day activities of daily work report.5. Recording and scrutinizing the complaints received from customers.6. Providing timely… Show more E-Commerce CompanyRoles & Responsibilities:1. Handling customer queries, feedback, complaints and request and reply them via mails or calls.2. Support Mail Tickets updating on daily basis and provide the assistance on the same.3. Responsible for maintaining and developing relationships with external and internal clients.4. Preparing day-to-day activities of daily work report.5. Recording and scrutinizing the complaints received from customers.6. Providing timely responses to the queries and complaints of customers.7. Responsible for handling and solving customer support issues via emails.8.Contributing to other functional responsibilities of the organization.9. Provided technical assistance and gave suggestions to meet customers expectations if customer wants. Show less

Inbound Customer CareRoles & Responsibilities:1. Handling the customer queries related to their product.2. Registering the compliant against their queries and providing the reference numbers.3. Assigning the escalation calls to senior management team to review and provide resolution to them.4. Maintaining the productive hrs. as well as quality of every calls.