Customer Project Manager
Current- Successfully completed Data Center establishment, Application upgrations and OSS integration project for giant Telecom Operator in Saudi.- Overall responsible for resource management for the work in scope.- Managed project financials, risk management & mitigation and status reporting.- Responsible for customer,stakeholder management and escalation management.- Drove automation during project testing phase.- Raised multiple CRs during TG2 to TG5.- Responsible for project governance meetings with stakeholders.- Was accountable & responsible for all the Network, Ticketing and Service level SLA & KPI for RAN and OSS Network.- Drove performance management, competence enhancement and managing unit’s cost center.- Was accountable for Automation Drive to reduce manual efforts and provide yearly financial efficiency.- Driving CSI & process improvement through Six Sigma projects to improve service delivery, CSAT score and NPS(Net promoter score).- Implemented best practices in team and encourages initiatives to improve network quality and performance through predictive, proactive and reactive analysis.- Driven project transitioning (for RAN and OSS services) into Ericsson Managed Services.- Drove automation for auto-ticketing and Network KPI.- Successfully transitioned and established the 1st LA operations to Ericsson.
