Experienced professional with a demonstrated history of procuring and renovating buildings to optimize functionality and enhance aesthetic appeal. Skilled in project management, operations, and administration, with a proven ability to successfully oversee all aspects of property development projects. Known for effectively coordinating with contractors, architects, and vendors to ensure projects are completed on time and within budget. Adept at handling administrative tasks, such as lease negotiations, tenant relations, and facility maintenance. Strong leadership abilities with experience in managing teams of wardens and other staff members. Passionate about revitalizing properties and creating spaces that meet the needs of both tenants and owners.

Bhartipay Services Private Limited New Delhi, India Sep’2021 – PresentThe goal is to build long-term, positive relationships with customers by understanding their needs, helping them overcome challenges, and providing them with ongoing support and guidance.• Responsible for Service Delivery and Service Assurance to Merchants using all three methodologies of Proactive-Reactive-Preventive.• Ensuring Merchant’s Onboarding: Ensuring customers are properly onboarded and have the necessary tools and resources to successfully use a product or service.• Customer Support: Managing a portfolio of clients, providing exceptional service and support to ensure client satisfaction. Providing timely and effective customer support to help customers resolve any issues or challenges they may encounter.• Client Relationship: Build and maintain strong relationships with key stakeholders within client organizations. Conduct regular account reviews to evaluate client satisfaction and identify areas for improvement.• Proactive Engagement: Proactively engaging with customers to identify any potential issues or challenges and offering solutions to prevent them.• Training and Education: Offering training and education resources to help customers become proficient in using a product or service.• Data Analysis: Analyzing customer data to identify trends, patterns, and insights that can be used to improve the customer experience.• Inter-functional operations: Collaborate with cross-functional teams to ensure the timely and successful delivery of solutions to clients. Interaction with Sales, Ops, Risk & Compliance, Product, Tech, Finance, Account, and Legal.

A healthcare startup, omnichannel trading in multi-brand pharmaceutical, medicalconsumables, and equipment. Primary channel focus on Clearing and Forwarding Agent (CNF), retail and wholesale channels. Key supplier to 50+ clinics, hospitals, and 250+ retailers across Delhi NCR.• Responsible for sales and achieved a target of 3.5Cr with year-on-year uplift of 15%.• Responsible for setting up procurement channels and partnerships with big pharma.• Ensured regulatory compliance with drug records, reports, patient safety, audit procedures, and monitor dispensation of restricted drugs.• Accountable for company accounts and bookkeeping.• Accountable for inventory and stock management including expiration dates.• Responsible for ensuring proper end-user training of medical equipments.• Managed and mentored a team of 25.• Promoted public welfare through free blood pressure camps and health counselling