• Ensure that guest are offered high quality services and a high quality service.• Ensure the continuation of the resources supplied for his or her use.• Ensure that the brand standards are applied.• Problem handling in appropriate manner and according to brand standards.• Reply all messages, mails and packages for the guest and staff, ensuring they are delivered in appropriate time in a professional manner.• Conducting training for new team members.• Handling Store requisitions & Inventories.• To co-ordinate with internal department and guest related queries.• Maintain positive guest relations as per brand standards.• Record guest comments or complaints, referring customers to managers as necessary.• Handling transport fleet and city tour request.• Allocation of work according to its priority.• Flexibility in adapting to the changes in the company.• Ensure that the team members are aware of all the process and new processes.

The training included hand to hand working exposure in department's which included Front Office, Housekeeping, Food Production, F&B Service. I also got the opportunity to work in purchase department too.Achievements Included:1. Best Groomed Trainee(Male)2. Appreciation Letter from Purchase Department