Ashish Mule Email & Phone Number

Navi Mumbai, Maharashtra, India

Mumbai Area, India

•Handling a team of 50+ engineers for Enterprise Customer’s Service Delivery & Assurance of various Data products like PRI, Leased Lines, Internet Leased Lines, and MPLS etc.•SPOC for all three circles for customer escalations and responsible to close all issues as per defined TAT.•Taking care of E2E lifecycle of installation & activation process (Feasibility, GIS Allocation, Provisioning, and Last mile connectivity).•Responsible for meeting monthly sales installation target.•Close co-ordination with Sales, RMs, Field teams, Epabx vendors, Switch team, Transmission team & NOC team for the earliest resolution & SLA compliance.•Analyzed field problems and successfully reduced the field complaints by find out the root causes of the problem•Maintaining service level agreements and MTTR of all Data product.•Ensure quality & process adherence by regular onsite monitors.•Has handled escalation complaints from highly irate customers, analyzed there problems and given concrete solution.•Handling customer faults and ensuring periodic communication to customer during any outages•Customer Performance review with Service health check parameters and ensure closure of any repetitive nature of issue.•Close interaction with customer care and customer service delivery departments for improving customer experience and improving CSMM scores.•Driving technical service improvement plan for services where SLA is not meeting.•Monitoring KPI’s and ensuring corrective measures to avoid any financial penalties.•Keeping track of customer service details and suggest for bandwidth Upgradation for over utilized links.•Inspection visits on job sites to check the overall quality done by the team.•Publishing of various Service related reports (GFR/SLA/Repeat) on Daily, Weekly & Monthly basis for all Data products.•Active participation in Monthly Review Meetings with other departments for Service Improvement Plans.

Mumbai Area, India

•Handling a team of 20 engineers for an Installation, Commissioning & Maintenance of Subscriber E1, Lease Lines & ILL (Internet Leased Lines) which includes checking for feasibility, mapping, providing L1-Connectivity & checking end-to-end connectivity.•Configuration of Modems (V.35) for unframed & framed lease lines & E1 Lines (G703). I.e.Loop Telecom, RAD, Pairgain etc.•Provisioning of E1s (Primary & Regular) including L1-Connectivity & Mapping for RT sites – UTStarcom.•Provisioning of N*64 (N cross) for channelising of E1 (UTStarcom).•Have knowledge of SDH Transmission Equipments at STM 1 & 4 Level – Siemens, Tejas, Lucent & UTStarcom.•Have knowledge of Optical Mapping of Primary & Regular E1s of AM1 & UTStarcom.•Have knowledge of Optical Mapping of Transport level E1s of. Siemens, AM1, UTStarcom (SDT-Ring).•Checking of Loopback & break for framed & unframed Circuits.•Checking the circuit for Errors using BERT meters.•Have knowledge of checking the circuits on Routers.

Mumbai Area, India

•Handling the FSA team for the permission to install the EDP cabinet in buildings.•Looking after the construction for installation of EDP cabinet.•Looking after the installation of CISCO in EDP cabinet.•Conducting the AT (Accepting Test) for each EDP cabinet.•Looking after the installation of BIA (Broadband) & POT (Telephone) lines.•Looking after the maintenance of BIA & POTS.•Looking after the Wimax installation.•Installation & maintenance of E1s, Lease Lines, L3 VPN, L2 VPN, DS3, ISDN BRI, ADSL & POTS ckts.•Mapping of STM E1 in SDT ring, Creating V5 in COT & RT, Provisioning for N*64 channelizing of E1, POTs, ISDN – BRI, Alarm monitoring and fault rectification using I-Netman 2000 software for UTSTAR Access Network.•Installation, commissioning & ONM of Access n/w eqpt DLC (UT Starcom).•Installation & maintenance of Nortel TN1C SDH mux.•Ring connectivity & customer End Connectivity of Netway Broadband.•Working on clarity s/w for fault management, service provisioning & getting data of network element.

Engineer'S Degree, Electronics And Telecommunications

Engineer’S Degree, Industrial Electronics Technology/Technician

High School, Vocational High School And Secondary Business/Vocational-Industrial/Occupational Diploma Program

High School, Ssc