Responsibilities:• Develop strategies, monitor execution, identify and propagate best practices, and manage external partners to enhance the omni channel process • Define all points of integration between omni channel applications and other systems • Own Manhattan’s Distributed Order Management (DOM) software to optimize cross- channel order management through all elements of the customer experience • Identify new omni channel opportunities for the website and other channels• Partner with cross-functional departments to ensure smooth operation of omni channel technologies and successful launch of new technologies • Act as liaison between the organization and 3rd party partners involved with omni channel technology and software development • Track technologies post-launch and recommend improvements • Ensure strategies are aligned with the brand positioning • Define performance indicators and research programs for recommendations for short- and long-term developments • Review customer service metrics and recommend improvements to the user experience strategy • Monitor the financial implications of the omni channel investments and advise relevant stakeholders on ROI, cost estimates, and risk assessments • Direct the implementation of any changes to omni channel • Direct and conduct research to stay updated on trends and new technologies and on data integration needs for omni channel Successfully executed projects in last one and half year:------------------------------------------------------------ Private label card conversion (PLCC) from Citi to ADS- Reserve online pick up in store (ROPIS) - Rolled out Buy online pick up in store (BOPIS) in over 800 stores using IBM WCS, Manhattan DOM , Store Inventory Fulfillment (SIF) and MIF.- Rolled out Ship from store (SFS) in over 30 stores using configurable sourcing & allocation rules - Successfully executed two major holiday seasons for 2016 and now for 2017 without any issues.

In current capacity,• Work with cross functional teams to, design, implement, and evaluate the systems and applications that support end users in all aspects of ecommerce technology.• Provide strategic and operational planning related to Global eCommerce systems to achieve business goals by fostering innovation, prioritization, deployment, and management of current and future initiatives and systems across the organization to enhance operational efficiency, employee productivity, and ultimately interaction with the consumers.• Define new business processes and refine existing business process to optimize work-flow and system utilization in meeting business requirements.• Direct, supervise, and evaluate eCommerce systems staff, which includes setting priorities, job scheduling, and employee reviews.• Work with members of senior management and the ecommerce business team to understand domestic and international business requirements and identify functionality gaps with e-commerce systems.• Establish Global standards and implement improvements to ensure that both internal and external customer satisfaction is maintained at the highest levels.• Provide technology life-cycle planning and roadmap in support of business and technology growth.• Lead the selection, development, management, and oversight of contracts and service level agreements for ecommerce systems services and applications. Maintain vendor relationships, constantly review vendor services to ensure level of performance is consistent with agreements and searches for better opportunities.Key technologies used: Oracle Commerce (ATG), Endeca, Oracle on demand, iProspect, Rich Relevance, Adobe DTM, Omniture, Google analytics, Channel Intelligence, Linkshare, Cybersource and integration w/ Manhattan MIF/DOM/SOM, integration with Epicor, JDA etc.

As Director of Retail / Omni-channel Platforms I am partnering with the Cole Haan's Retail, Digital, and Supply Chain teams to deliver a fully integrated, cross-channel consumer experience. This includes identifying the digital changes on Cole Haan's webstore, defining the retail store of the future model, omni-channel infrastructure strategy and related roadmaps.Key technologies used: Demandware, Google analytics, Microsoft Dynamics for order management, SAP.

As a Solution Architect/Ecommerce Specialist working on full cycle implementation of new eBay enterprise platform for medium to large retailers; experience include integration w/Demandware, Catalog Management, Inventory Management, Order Management using Sterling OMS (Yantra), Fraud Detection, Allocation, Payment settlement, Data migration, POS, Gift message, Gift Boxing, Monogramming, International Shipping using Pitney Bowes (PB) , Purolator, Business Intelligence & Store Reporting using Pentaho.-> Working on Market place integration w/ eBay, Amazon, Buy.com(Now Rakuten) using Channel Advisor.->Some of the partners I worked w/ are Nautica, Kipling, Diesel, Sony US/Canada, Spanx, Pet Smart, Toys R us Europe (Seven Sites including UK, Germany, France) and Japan etc.

My role at Cognizant included handling activities related to IBM Sterling Commerce product suite. My responsibilities included gathering requirements, building RFP for new clients, solution designing and coordinating the timely and quality delivery to our clients.

Worked as Sr. Sterling OMS consultant, responsibilities included understanding the issues/gaps in legacy platform for both D2C channel and promotional products (SPP Volume sales) and designing the solutions using IBM smarter commerce (Sterling OMS), unit testing, production support & maintenance.

Worked as solution delivery lead for this account; managed team of new joiners, mentored and trained. Provided solutions on Allocation optimization using Merge & Drop techniques across warehouses, provided solution for grouping the shipments using different catalog attributes

Worked on Sterling OMS product development, maintenance and implementation projects, participated at various stages of the project life cycle, mainly at design, coding, testing and enhancement of the application, lead a team of technical resources and ensured quality delivery of assigned work, issue management, use case development and unit testing.