Ashish Parekh Email and Phone Number

Working with US based client for Variable Annuities:Ø  Managing the resolution of Incidents including timely acknowledgment, prioritization, communication, escalation, analysis, and review – within SLAs.Ø  Responding to critical incidents per defined protocols and Objectives.Ø  Joining critical incident bridges and triage issues to deliver or drive resolution.Ø  Monitoring various ticket queues to ensure tickets are responded to in a timely manner, including any escalated issues using ESP.Ø  Performing issue severity assessment quickly for impacts to the business and prioritize or de-prioritize accordingly.Ø  Research and solve issues/problems starting with minimal details, including thinking outside the box to determine what might have caused the problem and the solution.Ø  Participated to support efficient handover of product enhancements from Projects to BAU status.Ø  Report production impact details to the management.Ø  Adhere to standards and processes for incident management & resolution.Ø  Coordinated with colleagues in onshore regions to share knowledge & collaborate and up skill colleagues as required.Ø  Performed Manual testing activities using Devplus.Ø  Performed Business checkout after ReleaseØ Review and approve test case steps and evidence, User stories.

Worked with USA client for Variable Annuities New Business Process as a QA, Provided training to new joinees in team, handled queries of team members, Identified areas of improvement and helped to prepare various reports.

Worked with USA client for Variable Annuities New Business applications processing, Provided training to new joinees in team, handled queries of team members, Identified areas of improvement and helped to prepare various reports.

Teller