Ashish Rathee Email & Phone Number

Ottawa, Ontario, Canada

• Understanding complex technical issues and managing them within a fast-paced business environment.• Maintaining all the software and hardware in relation to security.• Sourcing and implementing new security solutions to better protect the organization.• Conducting proactive research to analyze security weaknesses and recommend appropriate strategies.• Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to: Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.• Handle technical escalations within team response/resolution targets.• Expertise across a variety of security products including firewalls, URL filtering, information security Email security, Phishing threat management and virus protection.• Previous exposure to Linux and/or Windows Operating Systems, coding languages, and/or Networks.

Ottawa, Ontario, Canada

- Configure, troubleshoot, and implement policies on Fortinet's cybersecurity products, this includes but not limited to FortiGates, FortiSwitches, SASE, etc. - Assisted clients to configure Firewall, VPN, SD-WAN Load Balancing, UTM features (Web Filtering,Application Control, Antispam, Data Leak Prevention, IPS/IDS, DNS filter, Antivirus etc. and conductedregular vulnerability assessments and provided recommendations for remediation, resulting in a 70% reduction in high-risk vulnerabilities.- Gather and analyze configuration data to propose recommendations for enhancing the security of cyber networks, while also collecting and analyzing customer system information.- Help deploy security measures to protect data in motion by encryption, using Virtual Private Networks (VPNs), like IPsec VPN, SSL VPN.- Save data from threat vectors using threat detection systems using our bundle of UTM features, this includes but not limited to Intrusion Prevention systems (IPS) and Intrusion Detection Systems (IDS) - Reproduction of issues on lab equipment; work to isolate and solve problems; recommend potential security solutions.- Record and generate NFRs (New Feature Requests) for product enhancements that have been requested but have not yet been developed.- Generate knowledge base articles regularly as part of your daily routine to proactively address recurring issues and minimize the need for repetitive case openings. Embrace the KCS framework to effectively disseminate knowledge across the organization.- Customer communications and expectations were managed in timely and effective manner until each issue was closed and within the SLA.

Edmonton, Alberta, Canada

Gurgaon, Haryana, India

- Implement end-to-end cloud solution, driving seamless customer experience and operational efficiency.- positioned the company’s offerings strategically against the competitors, increasing brand perception & customer understanding- Contributed to create a Sales playbook consisting process and technical products.-Maintaining the technical expertise and product knowledge necessary to make sales- Having meeting with potential clients to analyse their needs and present appropriate solutions.

Noida

Gurgaon, India

Masters Of Science - Ms, Internetworking (Department Of Electrical And Computer Engineering), 3.7/4.0

Bachelor Of Technology - Btech, Electronics And Communications Engineering, 82.40%

10-12, Science