Ashish Sehgal work email
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Ashish Sehgal personal email
With over 18 years of experience in program management and digital transformation, I bring a strategic vision and hands-on expertise to drive impactful results. I have a proven track record in delivering digital advisory and project management solutions using Agile methodologies. My proficiency spans SDLC, process automation, and IT solutions for top-tier clients, ensuring seamless execution and tangible business outcomes.Currently, I lead Process Excellence at Excitel Broadband Network, focusing on cross-functional process re-engineering, standardizing network support processes, and establishing robust audit and compliance mechanisms. My previous roles at Mobily Infotech, Shyam Spectra, and Bharti Airtel have further honed my skills in business process management, operational excellence, and quality implementation.I am certified in Scrum Product Ownership, Agile Scrum, PMP, Prince 2, Lean Six Sigma, and more, committed to driving continuous improvement and delivering value. My academic background in Cyber Security and Business Administration complements my professional expertise, allowing me to approach challenges holistically.Key Achievements:- Successfully executed the My Airtel My Offer (MAMO) project, increasing penetration from 0.2% to 35%.- Implemented various digital transformations such as SOP automation and real-time monitoring systems.- Led the implementation of Qlik BI tool at Bharti Airtel, optimizing manpower and standardizing reports.Key Skills:- High-profile Program Management- Digital Transformation- Agile Methodology- SDLC & Process Automation- Stakeholder Management- Strategic Planning & Solution Architecture- Audit and ComplianceConnect with me to explore how we can drive digital transformation and operational excellence in your organization.
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Head Business ExcellenceAnonetDelhi, Dl, In
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Head Process ExcellenceExcitel Broadband Feb 2021 - PresentDelhi, India -
Manager India - Mobily Saudi ArabiaMobily Infotech India Pvt Ltd Nov 2019 - Feb 2021Bangalore -
Senior Manager Business ExcellenceSpectra Sep 2017 - Nov 2019GurugramRole: Network Operations- B2B / B2C Products Business Process Management – Network Operation , Network Planning , New Product development , Finance AS IS study and TO BE design documentation , sign-off and implementation Identifying scope of automation and preparing design for same. New process deployment Digital Transformation – SDLC & DMADV flow (including UAT and observation closures) Symphony NOC Trouble ticketing tool configuration and… Show more Role: Network Operations- B2B / B2C Products Business Process Management – Network Operation , Network Planning , New Product development , Finance AS IS study and TO BE design documentation , sign-off and implementation Identifying scope of automation and preparing design for same. New process deployment Digital Transformation – SDLC & DMADV flow (including UAT and observation closures) Symphony NOC Trouble ticketing tool configuration and implementation (Event management, Incident Management, Problem Management –KMDB, Change Management). ITIL process deployment. TR-69 Implementation for online troubleshooting and resolution. Zero Touch Installation process for Wi-Fi Routers IVR deployment GIS Survey application deployment Audit and compliance - Network Operation Field visits on installations for compliance check on existing process and displaying compliance score followed by closure of NC’s Driving Lean Projects - Network Operation Driving cost reduction Time & Motion study to verify required Vs current manpower. Trainings RCA Tools Process. Application Show less -
Process Black Belt - Ceo OfficeAirtel Nov 2010 - Sep 2017Ncr1. Creating quality culture using Lean & Six Sigma Trainings– Operational & Business Excellence. Deftness in data analysis, problem solving, decision management ensuring high-quality customer experience. A strategic planner with proficiency in defining processes improvements, product and program management and developing business continuity Plans. Efficient in driving on-time, accurate and quality service delivery under stiff deadlines while adhering to Standard Operating… Show more 1. Creating quality culture using Lean & Six Sigma Trainings– Operational & Business Excellence. Deftness in data analysis, problem solving, decision management ensuring high-quality customer experience. A strategic planner with proficiency in defining processes improvements, product and program management and developing business continuity Plans. Efficient in driving on-time, accurate and quality service delivery under stiff deadlines while adhering to Standard Operating Procedures and company policies. Experienced DMAIC, DMADV, SDLC-product development process, Product Lifecycle Management project manager. Driving Process Variation Reduction through Digitization- Network, Field Force, Self-care( IVR,USSD,I-SMS,APP,Web),OSS & DSS .Collaborating with product development team or vendor and other functional team to take features from concept to production. UAT and observation closure along with development team. Work with business team and end customer to create new features and understand problem. Show less -
Risk Management Consultant TossWipro Consultancy Services May 2008 - Nov 2010Working as a Consultant to Bharti Airtel on Airtel India Call Fraud management consultacy and operations. My work includes Fraud management, Payement gateway decision manager rule formation, Chargeback processing and analysis, Exposure analysis, FMS support ( Subex and Ranger ). 360 Degree support for Risk Management. Working on existing and new processes to identify gaps. AS-IS TO-BE process mapping with FMEA and SIPOC creation. Operation management and implementation of… Show more Working as a Consultant to Bharti Airtel on Airtel India Call Fraud management consultacy and operations. My work includes Fraud management, Payement gateway decision manager rule formation, Chargeback processing and analysis, Exposure analysis, FMS support ( Subex and Ranger ). 360 Degree support for Risk Management. Working on existing and new processes to identify gaps. AS-IS TO-BE process mapping with FMEA and SIPOC creation. Operation management and implementation of LEAN practices to reduce losses occurred. Achieved customer satisfaction by resolving disputed cases Problem resolution using DMAIC Six sigma and lean tools. Show less -
Senior Team Member ( Trainer ) Chargebacks And Fraud Management Services Aquirer, BamsBa Continuum Solutions Private Limited Mar 2006 - May 2008Gurgaon, Haryana, IndiaChargeback resolution, Training to New joiners, Quality checks, Six Sigma Project Implementations. Credit card Merchant fraud management operations for top 100 merchants US & Canada. Identification of Lean opportunities and implementation of Mistake proofing with Automation. Training and coaching new hirer for best of class quality operations. Process Transition including Process mapping and Matrix management.Key Projects:1. Process manual and updated… Show more Chargeback resolution, Training to New joiners, Quality checks, Six Sigma Project Implementations. Credit card Merchant fraud management operations for top 100 merchants US & Canada. Identification of Lean opportunities and implementation of Mistake proofing with Automation. Training and coaching new hirer for best of class quality operations. Process Transition including Process mapping and Matrix management.Key Projects:1. Process manual and updated automation (HTML based).2. Process operations capability improved by 100%.3. Multiple lean projects implemented. Show less
Ashish Sehgal Skills
Ashish Sehgal Education Details
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Bussiness Administration -
Kv Pitam Pura DelhiCommere
Frequently Asked Questions about Ashish Sehgal
What company does Ashish Sehgal work for?
Ashish Sehgal works for Anonet
What is Ashish Sehgal's role at the current company?
Ashish Sehgal's current role is Head Business Excellence.
What is Ashish Sehgal's email address?
Ashish Sehgal's email address is as****@****o.co.in
What schools did Ashish Sehgal attend?
Ashish Sehgal attended Institute Of Management Technology, Ghaziabad, Guru Jambheshwar University, Kv Pitam Pura Delhi.
What skills is Ashish Sehgal known for?
Ashish Sehgal has skills like Analysis, Team Management, Telecommunications, Risk Management, Six Sigma, Vendor Management, Business Process, Fraud, Revenue Assurance, Training, Service Delivery, Management.
Who are Ashish Sehgal's colleagues?
Ashish Sehgal's colleagues are Manish Trikha, Himanshu Maurya, Mohsin Sahab, Shallu Chawla, Rohit Pharswan, Harshith Giri, Bikram Singh.
Not the Ashish Sehgal you were looking for?
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Ashish Sehgal
Hyderabad -
Ashish Sehgal
Data Engineering | Machine Learning | Senior Consultant @Deloitte | Bringing Data To Life | HealthcareGurugram4live.in, brillio.com, gmail.com, michelin.com -
Ashish Sehgal
Navi Mumbai -
Ashish Sehgal
Senior Manager - Lead Product Planner Global Pick Up, Mahindra And Mahindra AutomotiveChennai2gmail.com, chevrolet.co.in
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