Ashish Bisht Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

• Communicating changes to colleagues, Review SOP’s and ensured that everyone is aware of what is happening during the transition from Mexico business center to India business center.• Trained on employees with processes, technologies, or tools that was implemented during the transition.• Manage the day-to-day operations of the collection team and provide guidance and support to team members.• Ensure that customer payments are collected in a timely and efficient manner, while maintaining positive customer relationships.• Collaborate with other departments for the Dispute management, such as sales, customer service, and credit, to resolve customer payment issues and disputes on the invoices.

• Worked as OTC Analyst.• Handled multiple client Portfolios, engagements, mailboxes and review their financials.• Supported in analysis of the cash reports and researching and resolving payment discrepancies or issues with customers, including unapplied or unidentified payments. • Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash.• Responsible for producing the daily customer cash receipts reports.• Follow up on advance payment accounts.• Provided improved visibility and accuracy of business by presenting cash reports and targeted reports of the team.• Provide feedback on product and process improvement.• Conducting process training for new hires and refresher trainings for productive colleagues.• Collaborate with other departments for the Dispute management, Account Reconciliation such as sales, customer service, Cash application, to resolve customer payment issues and disputes on the invoices.• Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's

Gurugram, Haryana, India

• Sold investment products and cross sell to customers using consultative selling techniques. • Made outbound sales calls and build effective relationship with customers.• Followed latest Stock market trends to help optimize seasonal buys and boost sales. • Developed and maintained long-term relationships with policyholders by follow-up.• Handling customer complaints and queries for investment products.

Roorkee, Uttarakhand, India

• Oversaw daily operations of start-up, including staffing and training, compliance, inventory control and financial functions.• Ensured compliance with policies, standards, and security measures.• Trained employees on store protocols and customer service standards.• Optimized store displays and appearance via strategic merchandising.• Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing training and encouraging use of skills