Ashish Arora Email & Phone Number

Noida, UP, IN

Gurgaon, Haryana, India

Global Business Expansion: Expanded business across key global regions by establishing a vendor network, managing RFP negotiations, and ensuring compliance with local privacy regulations (GDPR, FCRA Etc.).Client Relations: Led a team managing key business accounts, focusing on client on-boarding, requirements alignment, SLA compliance, and continuous.

Gurgaon

Client Account Management: Supervised the Client Account Management function within the Due-Diligence and Employment Screening verticals, leading a team of 40 professionals handling both domestic and international accounts.Target Achievement: Consistently met and exceeded operational targets by closely tracking performance metrics, ensuring SLA compliance.

Delhi

Diverse Business Vertical Management: Successfully managed diverse business verticals, including Risk and Intelligence and Vigilance Services, demonstrating adaptability and expertise across multiple domains.Government Vigilance Project: Led a government vigilance project in partnership with BSES Power (Delhi Electricity Department), conducting in-depth.

Noida Area, India

Client Relationship Management: Led a team focused on managing client relationships in employee background screening, consistently delivering a superior customer experience while strictly adhering to SLA guidelines.Client Engagement and Inquiry Resolution: Actively engaged with clients to ensure satisfaction and effectively resolve inquiries, fostering.

Noida Area, India

Process Migration Management: Managed the migration of a new process, overseeing multiple teams operating across different shifts in a 24/7 environment to deliver technical support for inbound queries.Team Performance Monitoring and Enhancement: Monitored and assessed team performance, identifying areas for improvement and developing strategies to address.

Noida

• Ensuring customer satisfaction levels through prompt handling of customer queries and resolving customer complaints
• Continually evaluating the effectiveness of the new hires by measuring all aspects of their performance through call monitoring
• Taking escalation calls and training resources on various aspects of call handling and soft skills

Master Of Business Administration (Mba), Marketing , Information Technology, 72

Activities and Societies: Member Cultural Committee for two years. Hosted 28 internal and inter-college events and one national level event.

Bachelor Of Commerce (B.Com.), Commerce, Accounts, Economics, 62%

Schooling, Junior High/Intermediate/Middle School Education And Teaching

Activities and Societies: Badminton, Marathon, Basketball