Ashish Chandra Email & Phone Number

Bangalore Urban, Karnataka, India

> Bring Industry Best Practices in ProHance Implementation Processes> Deliver ProHance Customer an exceptional on-boarding experience

Mentoring and Coaching Ops BI Leadership team to enhance Business / Operations Reporting and Analytics on Power BI Platform. Driving a Project based approach for Change Management and engagement with stakeholders Mentoring Organization’s Resource Management Team on simplifying processes and reporting

Worked with 250 + Clients (client profile ranging from College Students, Young professionals, Mid Management, Director, Sr. VPs, Start up CEO & Founder) to coach and mentor them to resolve their Professional and Personal Situations

• Self Design of architectural drawing, budgeting, evaluation and finalization of contractual obligation of suppliers/sub-contractors and setting tracking mechanism for a 4,500 sq. feet built up slab area house• On the ground day to day implementation/conflict management of activities – foundation, concreting, blocks laying, plastering, electrical and plumbing, solar solution, lift solution, fabrication, painting, resolving conflicts, tradeoffs, re-prioritization of tasks due to COIVD impact, learnings/reflections and on the spot decision making• Application of all Engineering / Business Knowledge acquired of over 30+ years / Coaching other colleagues construction based on self - learning

> Mentored 2 Program Batches - 50 Management Professionals with 5 to 20 years work experience from Medical & Pharma, Insurance, IT Support, Banking, Start Up, Sales & Marketing, Aerospace, Ed Tech, Software Development > Created mentoring framework for the program (KASH Framework - Knowledge, Attitude, Skills, Habits) > Mentoring comprised periodic engagement and aligning Program course learnings to participants current business role, AI/ML project ideas, address any professional growth queries > Interviewed 70 + Professionals for Program enrolment as part of contractual responsibilities

Bangalore

• Ownership on driving Analytics for BPS Business Growth• Business Analysis for MBR’s to identify focus areas• Drive Analytics for Business in a Shared Business Operations Set up • Lead/Participate in Global Business Improvement Initiatives

Banalore

• Drive BPS Business Plan / Priorities / MBR’s Deliverables• Facilitate Investment Finalization / Decisions / Approval for BPS Offering Initiatives• Provide Market Information, competitive analysis, M&A research to support BPS Growth• Provide Support on BPS Collaterals and facilitate BPS Deliverables on Central Program (Collateral Update / Diagnostic Program / Pricing / Market TAM)

Bangalore

• Lead GBS QBR collateral & analysis for Executive Reviews• Ownership on monthly Business Performance KPI Reporting Automation for 16,000 WW Delivery / Support HC• Expedited GBS Qlikview Dashboard implementation in 3 months to meet business directive – “Best Practice”• 40% HC Efficiency Delivered in Reporting Team through Automation

• Lead WW Printer Technical Product Support Operations from Bangalore Center (350 HC) and India Dispatch Operations team (100 HC)• Delivered Customer Satisfaction improvement from 62% to 73% over 4 Qtrs. (350 HC Operations)• Survey samples increase per agent per month from 1.2 to 1.7 • Delivered 17% improvement in agent productivity and 14% reduction in cost per case• Delivered: Zero CAP Operations in FY10 and Employee Satisfaction Scores>90% (100 HC Operations)• Additional Responsibility of Driving Global Center – People Plan or Record (6000 HC Center)

Global Solution Center - Business Operations Support Leader 2009 - 2010• Lead and Drive Business Operations for Bangalore Global Solution Center• Implemented Global Center Efficiency Programs ($ 5.4M Savings)• Implemented Site Consolidation Initiatives (12 Waves / 1100 HC)Global Solution Center - Transition and Transformation Leader 2002 - 2008• Lead team of Transition Managers to meet Business Ramp up commitments• Successful Ramp up of 5000 HC for Technical Support Contact Center

• Seamless Migration of Multi-Strand (inbound/outbound customer service and sales) processes (70 HC), non-voice (customer correspondence) process (27 HC) for a UK based Insurance Client

• Solution Identification Study for GE businesses in US/Europe for migrating their IT services offshore• Transition the IT services processes from US/Europe to India• Successful Solution Identification for 9 US / European businesses. (Rev - $ 2.5M)• Seamlessly Transitioned processes of 5 US businesses to India. (Rev - $ 2.0M)• Consistently averaging > 4 on a scale of 5 for Voice of Customer for Transitioning Processes

• Lead Sales Team for Chennai Market / Record billing (10,000 Units – Rs. 10 Crores) for Chennai market for the month of December 1998• Achieved large model ratio for refrigerators at 34 % for Chennai Market, resulting in growth in revenues for the branch in the financial year 1998-99

Responsibilities As Engineer Projects: Project Monitoring / Supervision of Manpower / troubleshooting for ongoing projects in Fuels and Lube refinery. (switch gear installation, cable laying, auxiliary lighting and motor installation in Wasted Heat Optimization Project)As Engineer Maintenance Planning: Planning maintenance activities at various refining units during the annual plant shut down.As Maintenance Warehouse Officer: Special assignment on inventory control of rejected material and payment retrieval from suppliers in Maintenance WarehouseAs Purchase Office: Floating Tenders, reviewing bids, making proposals, negotiations with bidders, placing purchase orders and follow up for timely delivery of material. AchievementRetrieval of Advance Payment of Rs. 90 lacs from default suppliers which was pending for more than 3 years.

Ma In Psychology, Psychology, First Division

Certified Clinical Hypnotherapist, Healing / Human Transformation / Psychology

Activities and Societies: https://www.ekaa.co.in/

Certified Transpersonal Regression Therapist, Regression Healing / Psychology

Nlp Level 1 Practitioner, Nlp / Psychology

Mba

B. Tech, Electrical Engineering