Ashish Chandra Email & Phone Number

Bangalore Urban, Karnataka, India

> Bring Industry Best Practices in ProHance Implementation Processes> Deliver ProHance Customer an exceptional on-boarding experience

Mentoring and Coaching Ops BI Leadership team to enhance Business / Operations Reporting and Analytics on Power BI Platform. Driving a Project based approach for Change Management and engagement with stakeholders Mentoring Organization’s Resource Management Team on simplifying processes and reporting

Worked with 250 + Clients (client profile ranging from College Students, Young professionals, Mid Management, Director, Sr. VPs, Start up CEO & Founder) to coach and mentor them to resolve their Professional and Personal Situations

• Self Design of architectural drawing, budgeting, evaluation and finalization of contractual obligation of suppliers/sub-contractors and setting tracking mechanism for a 4,500 sq. feet built up slab area house
• On the ground day to day implementation/conflict management of activities – foundation, concreting, blocks laying, plastering, electrical and plumbing, solar solution, lift solution, fabrication, painting, resolving.
• Application of all Engineering / Business Knowledge acquired of over 30+ years / Coaching other colleagues construction based on self - learning

> Mentored 2 Program Batches - 50 Management Professionals with 5 to 20 years work experience from Medical & Pharma, Insurance, IT Support, Banking, Start Up, Sales & Marketing, Aerospace, Ed Tech, Software Development > Created mentoring framework for the program (KASH Framework - Knowledge, Attitude, Skills, Habits) > Mentoring comprised periodic.

Bangalore

• Ownership on driving Analytics for BPS Business Growth
• Business Analysis for MBR’s to identify focus areas
• Drive Analytics for Business in a Shared Business Operations Set up
• Lead/Participate in Global Business Improvement Initiatives

Banalore

• Drive BPS Business Plan / Priorities / MBR’s Deliverables
• Facilitate Investment Finalization / Decisions / Approval for BPS Offering Initiatives
• Provide Market Information, competitive analysis, M&A research to support BPS Growth
• Provide Support on BPS Collaterals and facilitate BPS Deliverables on Central Program (Collateral Update / Diagnostic Program / Pricing / Market TAM)

Bangalore

• Lead GBS QBR collateral & analysis for Executive Reviews
• Ownership on monthly Business Performance KPI Reporting Automation for 16,000 WW Delivery / Support HC
• Expedited GBS Qlikview Dashboard implementation in 3 months to meet business directive – “Best Practice”
• 40% HC Efficiency Delivered in Reporting Team through Automation

• Lead WW Printer Technical Product Support Operations from Bangalore Center (350 HC) and India Dispatch Operations team (100 HC)
• Delivered Customer Satisfaction improvement from 62% to 73% over 4 Qtrs. (350 HC Operations)
• Survey samples increase per agent per month from 1.2 to 1.7
• Delivered 17% improvement in agent productivity and 14% reduction in cost per case
• Delivered: Zero CAP Operations in FY10 and Employee Satisfaction Scores>90% (100 HC Operations)
• Additional Responsibility of Driving Global Center – People Plan or Record (6000 HC Center)

• Global Solution Center - Business Operations Support Leader 2009 - 2010
• Lead and Drive Business Operations for Bangalore Global Solution Center
• Implemented Global Center Efficiency Programs ($ 5.4M Savings)
• Implemented Site Consolidation Initiatives (12 Waves / 1100 HC)Global Solution Center - Transition and Transformation Leader 2002 - 2008
• Lead team of Transition Managers to meet Business Ramp up commitments
• Successful Ramp up of 5000 HC for Technical Support Contact Center

• Seamless Migration of Multi-Strand (inbound/outbound customer service and sales) processes (70 HC), non-voice (customer correspondence) process (27 HC) for a UK based Insurance Client

• Solution Identification Study for GE businesses in US/Europe for migrating their IT services offshore
• Transition the IT services processes from US/Europe to India
• Successful Solution Identification for 9 US / European businesses. (Rev - $ 2.5M)
• Seamlessly Transitioned processes of 5 US businesses to India. (Rev - $ 2.0M)
• Consistently averaging > 4 on a scale of 5 for Voice of Customer for Transitioning Processes

• Lead Sales Team for Chennai Market / Record billing (10,000 Units – Rs. 10 Crores) for Chennai market for the month of December 1998
• Achieved large model ratio for refrigerators at 34 % for Chennai Market, resulting in growth in revenues for the branch in the financial year 1998-99

Responsibilities As Engineer Projects: Project Monitoring / Supervision of Manpower / troubleshooting for ongoing projects in Fuels and Lube refinery. (switch gear installation, cable laying, auxiliary lighting and motor installation in Wasted Heat Optimization Project)As Engineer Maintenance Planning: Planning maintenance activities at various refining.

Ma In Psychology, Psychology, First Division

Certified Clinical Hypnotherapist, Healing / Human Transformation / Psychology

Activities and Societies: https://www.ekaa.co.in/

Certified Transpersonal Regression Therapist, Regression Healing / Psychology

Nlp Level 1 Practitioner, Nlp / Psychology

Mba

B. Tech, Electrical Engineering