Ashish Charaya Email & Phone Number

New York, New York, Us

San Francisco, Ca, Us

*Lead a regional team of individuals by providing guidance on complex contract negotiations, approval escalations, and building cross-departmental relationships.*Provide business insight, pricing and product knowledge, as well as analytical support to Sales, including customer interaction, for large, complex, non-standard transactions.*Nurture and sustain strong working relationships with pivotal business partners (e/g Finance, Legal, Support, etc.) to help expedite the review and approval process.*Understand the start-to-end processes to help facilitate all aspects of the role such as contract negotiations, contract signatures, order processing, and SFDC data management.*Build and review a variety of order forms with differing levels of complexity for accuracy, while ensuring all required approvals, such as discounts and contractual terms, are obtained and clearly documented as well as being fully compliant with New Relic's internal policies.*Deliver ongoing education and training to ensure Sales' understanding of and compliance with non-standard deal processes.*Plan and coordinate all necessary training documents and presentation for new sales hires.*Safeguard and manage data quality in SFDC for all proposed and closed quotes/deals.

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, California, Us

• Review, research, and analyze specific metrics surrounding sales and referral activities as they relate to potential sales and service quality violations• Working with large sets of data in excel and organizing it in a clear and concise manner so that it can be understood by cross-functional teams (Pivot tables, look-up functions, IF formulas, etc.)• Reconcile data across several software platforms – MS Access, MS Excel, Hogan, Store Vision Platform, One Stop & SLR• Research and analyze metrics set by the bank against anonymous and not anonymous complaints• Research and review escalated cases from the branches and determine if the cases should be closed out or transferred to another department depending on where the cases stand

Mountain View, Ca, Us

• Create weekly reports on transactions, revenue, and quota attainment • Design reporting structure via SalesForce to track personal attainment as it relates to revenue, forecasting, and up-selling• Extract ad hoc data from complex datasets to identify developing trends and provide insights and recommendations• Manage classification and following up of cases, leads, and opportunities via SalesForce• Qualify new incoming business leads for the sales team through high volume phone calls and email campaigns• Up-sell product suite add-ons to increase revenue – Awarded 1st in attainment for Q3 with $114K in total revenue • Assist customers’ setup G Suite accounts through a 4-step process to increase conversion rates, lifetime value, and satisfaction• Train new hires on the product suite, SalesForce CRM, and customer interaction protocols• Provide exceptional customer service – Achieved a team record customer satisfaction score of 99% in Q3 2016• Obtained certification for G-Suite Sales Representative Credentials

St. Louis, Missouri, Us

• Created P&L statements and assisted in management of cost control process• Provided weekly summary analyses for various metrics relating to customer service and quota attainment• Work on ad hoc projects related to improving work process, supporting customers, and developing proper sales techniques• Attended monthly meetings with management from other territories to discuss pitfalls and best practices• Ensured all credit card authorizations were up-to-date for all continuing and pending contracts• Developed understanding of and communicated rental terms and conditions, vehicle features, and other services• Sold optional protection products, upgrades, fuel options and other additional equipment