● Proven success in the arena of Pre-sales consultancy, Client and Service/Delivery Management, with an IT industry experience spanning across the U.K., U.S. & Asia Pacific regions.● Creative, intuitive, ambitious professional with a ‘can-do’ attitude & result-driven,focused approach.● Ability to align Corporate Vision & Values with professional goals.● Employ Management & Leadership techniques to sustain a result-driven workplace environment with an intention of maintaining a tactical balance between people issues & organisational targets.● Build and foster strategic relationships with business stakeholders with an aim to maintain customer satisfaction at all levels.Key Accountabilities:● Business Development (Pre-Sales, Due-Diligence and Post-Sales Lifecycle) to Delivery.● Managing large geo-spread/multisite teams in a Managed Services environment, tailoring Engagement/Commercial/Delivery models: specifically in Live Production/Application Support & Maintenance (ASM) environments using best practices such as ITIL.● Service Strategy & Service Operations (Application Support/Management Portfolios): Incident/Problem/Change Management, Service Reporting and Escalations.● Client Stakeholder Management (CSAT surveys, Risk & Issues, Pipeline planning) and Delivery (Services: managing SLA's/KPI's & Projects).● Selling new ‘mutually agreeable’ initiatives proactively to Clients for their benefit, as well as staying commercially viable for the Suppliers.● Service Improvements and ensuring Client Satisfaction using Continual Service Improvements.● Service Renewals, repeat business and Pipeline planning along-with Resource Management.● P&L responsibility and driving healthy margins while providing Service Continuity, Client Satisfaction and Process Improvements.● Certifications: ISO internal auditor, SEICMM, PRINCE2, ITILv3.