• Manage a team of service and design engineers in deploying large scale custom control systems• Assisting with project inception and requirement capture, operational workflow design, system design and architecture, and deployment as a technical lead• Own and deliver crucial elements of the project’s technical implementation• Scrum project management methodology; experience as a scrum master and administering Jira boards. Atlassian Tools (Stash, Jira, Confluence)• Report project… Show more • Manage a team of service and design engineers in deploying large scale custom control systems• Assisting with project inception and requirement capture, operational workflow design, system design and architecture, and deployment as a technical lead• Own and deliver crucial elements of the project’s technical implementation• Scrum project management methodology; experience as a scrum master and administering Jira boards. Atlassian Tools (Stash, Jira, Confluence)• Report project progress and issues to internal and external stakeholders• Task automation via scripting and automation tools (Reflex (Django, YAML))• Resolve issues raised by customers or the service, design, and infrastructure teams• Conduct Research and Development of new software architectures• Provide client advice on system transformation using new VUE and Reflex Products features• Prepare proof of concepts to model products and dashboard visualization for clients• Advocate for new feature development based on interest from customer interactions• Train clients and junior team members on products and processes• Software used: Putty, TightVNC Viewer, Winscp, VSphere, WireShark Show less

• Commission, configure and maintain IP and Baseband systems at customer site• Install product(s) or systems at customer sites and provide in-house or international training to customers• Work on video routers (EXE, EQX), Multi-viewer, VIPs, AV devices (MMA, HUBS, NUCLEUS), Vistalink, Magnum, SDVN, VUE, Servers, InSITE, Encoders, and Decoders• Lead to the deployment of control rooms at various television stations• Respond and provide technical direction to customers regarding… Show more • Commission, configure and maintain IP and Baseband systems at customer site• Install product(s) or systems at customer sites and provide in-house or international training to customers• Work on video routers (EXE, EQX), Multi-viewer, VIPs, AV devices (MMA, HUBS, NUCLEUS), Vistalink, Magnum, SDVN, VUE, Servers, InSITE, Encoders, and Decoders• Lead to the deployment of control rooms at various television stations• Respond and provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance• Troubleshoot issues and conduct root cause analysis• Provide training for customers and technical team members• Forward customer request regarding new features to R&D and production department• Attend customer calls regarding issues and resolve them using various remote tools• Software used: Putty, TightVNC Viewer, Winscp, Virtualbox, VMware, and JIRA Show less

• Build and test the latest film, television, and telecommunications equipment • Troubleshoot and repair modules by following schematic diagrams and layouts• Validating and documentation of newer firmware and conformance forms.• Follow documented procedures and processes related to testing and troubleshooting • rovide technical guidance to other groups and customers on operational issues, firmware upgrades, and general upkeep• Equipment Used: Phabrix, Quantamdata… Show more • Build and test the latest film, television, and telecommunications equipment • Troubleshoot and repair modules by following schematic diagrams and layouts• Validating and documentation of newer firmware and conformance forms.• Follow documented procedures and processes related to testing and troubleshooting • rovide technical guidance to other groups and customers on operational issues, firmware upgrades, and general upkeep• Equipment Used: Phabrix, Quantamdata, Murideo, Multimeter, Audio Precision, Signal Generator, ATE machine, optical attenuator, spectrum Analyzer, oscilloscope Show less

• Repair and analyze the latest film, television, radio and telecommunications equipment• Set up and operate standard and specialized test equipment to diagnose, test and analyze reported customer and internal issues providing a root cause analysis of the issue• Understanding electronics layout and schematic• Complete root cause analysis reports for review and recommendations

• Face to face technical support to students, staff and faculty• Monitor technical support chat service, use screen-sharing tools• Troubleshoot PCs, laptops, printers, projector• Solving network and wi-fi issues on electronic devices