Program Management : Spearheaded a cross-functional team of 4 Business Analysts for >4 months and successfully delivered a project for the client. Responsible for gathering business requirements and tactical planning of delivery operations.Client engagement : Actively engaged with C-suite Clients in setting expectations, planning and delivering solutions. Prepared and presented monthly and quarterly business reviews to stakeholders.Mentorship : Coached 120 decision scientists every week on the topic of Problem Solving and Big Data leveraging technologyNew Business development: Converted 1 pilot project and 2 analytical threads into full time projects (All Fortune 100 clients). Lead strategic planning, mining and farming initiatives to identify potential business opportunities with the client. Involved in creation of project plans and cost estimates for effective execution of projects.Delivery Management : Delivered several high-visibility project including profiling client's customers and providing actionable insights for targeted marketing, developed a reporting framework for gauging the efficiency of an R&D Lab by gathering client requirements and developing KPIs. Featured in Client's monthly business report.Extra-professional : Actively involved in various Org level initiatives for expediting delivery and building consciousness about company values. Active contributor to company's online journal with 5 articles submitted on topics such as Effective client communication, Trends in analytics space, Implementation of machine learning techniques etc.

Customer Care domain : Reduced cost-to-serve by identifying latent drivers of trending issues using various analytical techniques and cross validated the findings with customer facing support pages and generated consumable insights. 140 man-hours saved per support agent per monthDigital Marketing domain : Increased ROI by 25 percent point from a digital marketing campaign by developing a customized marketing strategy and cutting down on additional expenses. $2 Mn (USD) saved monthly by optimizing advertising campaignTech Retail domain : Built a reporting framework, for tracking health of a B2C mobile app, to be used by Clients to take decisions around operational aspects of the appInnovation : Created 2 analytical modules that are being used across the organization to expedite delivery by leveraging re-usability and modularityRecognition : Received excellent reviews from Clients for innovative white-box solutions to seamlessly design their data architecture and platform migrationPublic Speaking : Frequent public speaker on organizational forums covering topics such as Trends in technology, Networking domain, Effective client engagement etc.

Operations handling: Involved in improving the operational effectiveness of a budding startup by implementing various techniques. Responsible for overseeing the development of tool and suggesting innovative ideas in shaping to tool for a better customer experience.Sales: Involved with sales team in building and delivering sales pitch at events. Closely worked with sales team to develop new leads and improve client engagement.Team building : Spearheaded various employee engagement initiatives to improve team bonding.