Ashish Kumar Email & Phone Number

Detail-oriented business analyst with 8+ years of experience in different domains like telecom, retail, banking & insurance. Primary skills are requirements gathering, elicitation, documentation, and communications for different projects including but not limited to Data migration, CRM implementation, and digital transformation projects. Experience working in waterfall and agile methodologies.• Engaged in gathering, eliciting, documenting business and functional requirements from a set of stakeholders (internal & external) using different techniques like brainstorming, interviews, workshops, and 1:1 session.• Lead, facilitated, and coordinated technical discussions, requirements gathering sessions, elicitation meetings with stakeholders and vendors. Also participated in all scrum ceremonies like scrum planning, scrum review, scrum retrospective, etc.• Conducted enterprise analysis and stakeholder analysis to do the process analysis of the current process through job shadowing, document analysis to create process flow diagrams for better understanding by everyone involved. • Developed and maintained different project artifacts like BRD (Business Requirement Document), FRD(Functional Requirements Document), User Stories, Use Case diagrams for transforming business requirements into technical requirements. Also assisted PO in maintaining the product backlog.• Coordinated and collaborated with Project managers, product owners, developers, QA team, and other stakeholders to track the progress of the project smoothly and resolve, if any conflict occurs, with my excellent communications and relationship-building skills.• Created current and future state process maps to find the gap between two, created process flow charts using MS Visio, and created mock-ups required for the clarity and better understanding of UI/UX and technical team using Balsamiq and Figma.• Coordinated and facilitated implementation sessions along with assisting in all activities of SDLC e.g., SME for developers, supporting testing team for UAT, creating test plan and test cases, post-implementation support like creating process guide or manuals for the new users.• Extensively experienced with data management and analysis, used multiple heterogeneous data sources to provide relevant information, actionable metrics, and insights using tools and then presenting visualization dashboards of trends to senior management.• Mainly acted as a liaison between the business side and technical side for translating business requirements into technical and functional requirements.