Managing outbound contact center operations for the Credit Card vertical, driving monthly revenue from credit card vertical.Oversaw a team with a headcount of 500+ NFTEs at peak capacity.Ensured compliance with IRDA, RBI, and TRAI guidelines, maintaining high regulatory standards.-Handled vendor relationships and contracts, including performance monitoring and billing management.- Led tech development initiatives, optimizing CRM processes and verification methods.- Focused on operational efficiency and meeting productivity and COA targets across the team.

● Driving Sales from the multiple Units.● Carrying out performance reviews with all the leadership.● Making Strategies to sustain the current performance.● Arranging coaching and briefing for employees to keep performance standards maintained.

• Media planning for existing clients and new clients according to their requirements, which includes identifying, Sourcing, Negotiation with publications for clients, follow up, and closure.• Accountable for developing marketing/sale strategy to boost revenue. • Handling updation of day-to-day packages, schemes and chats on the portal. Solving and minimising customer escalation.• Operation & Sales Team handling and product training.

Media Planning for corporate & Individuals clients.

● Handling new business from new/existing Client● Understanding the requirement of individuals and businesses for their print media.● Providing them best media planning as per their need.● Attending daily Client calls.