Ashish Madan Email & Phone Number

• As a Senior Process Trainer at iEnergizer, I focus on enhancing team performance and process efficiency through:• Training & Development: Designing and delivering effective training programs for process advisors.• Knowledge Updates: Keeping the team informed about process changes and industry best practices.• Team Motivation: Fostering a positive and engaged work environment for improved morale and focus.• Performance Reporting: Tracking KPIs and sharing insights to drive improvements.• Process Improvement: Identifying opportunities to streamline processes for smoother operations.• Collaboration: Working cross-functionally to solve problems and align with business goals.

Gurugram, Haryana, India

Team Leadership:• Lead and manage a dynamic sales team to achieve sales targets and objectives.• Provide guidance, mentoring, and coaching to team members to enhance performance and productivity.Industry Expertise:• Leverage extensive industry experience in ticket issuance, re-issuance, and refunds to drive sales strategies.• Stay updated on industry trends, regulations, and best practices to ensure compliance and superior service delivery.• GDS Proficiency:• Utilize in-depth knowledge of Global Distribution Systems (GDS) such as Amadeus, Sabre, and Galileo for efficient booking processes.• Train and support team members in maximizing GDS capabilities to enhance sales and customer service.• Sales Strategy:• Develop and implement effective sales strategies aligned with industry standards and market demands.• Identify growth opportunities and strategies for revenue enhancement.• Reporting and Analysis:• Generate regular reports on team performance, sales metrics, and industry trends.• Analyze data to identify areas for improvement and make data-driven decisions to optimize sales efforts.

Gurugram, Haryana, India

• Supervised and coached agents / SME on a weekly/monthly basis.• Managed a team of CSPs/Sr. CSPs (Customer Service Personnel).• Supervised and conducted quality checks on team performance to monitor daily performance.• Provided instructions, directions, feedback and support to process executives/Auditors to improve quality performance and results. • Handled 1st level and 2nd level escalations, troubleshooting, call back to customers.• Drove agent performance ensuring maintenance of effective customer services programs and achieving all customer expectation.

•Collaborated effectively with internal teams, fostering a team-oriented approach to achieving sales targets.•Participated in cross-functional projects to enhance overall sales strategy and customer satisfaction.•Shared insights and best practices with the sales team to create a collaborative and knowledge-sharing sales environment.•Applied acquired knowledge to develop sales strategies that capitalize on emerging opportunities in the travel market.•Responded promptly to customer inquiries via email, showcasing strong communication skills to drive sales conversions.•Leveraged reissuance scenarios as opportunities for upselling and revenue growth.•Facilitated seamless transitions through the reissuance process, identifying and capitalizing on additional sales possibilities.• Collaborated closely with clients to understand changing travel plans and offered personalized solutions to enhance sales.

Gurgaon, India

• Proficient in the end-to-end ticketing process, ensuring accuracy and compliance with industry standards.• Executed bookings with precision, considering diverse travel preferences and requirements.• Managed ticket issuance seamlessly, adhering to strict timelines and quality standards.• Implemented efficient workflows to streamline the issuance process, reducing turnaround time.• Expert in handling reissuance scenarios, and addressing changes in travel plans with agility.• Collaborated with clients to understand and implement necessary changes while maintaining cost-effectiveness.• Responded promptly to customer concerns via email, demonstrating strong communication skills.• Resolved issues related to ticketing, re-issuance, and cancellations, ensuring customer satisfaction.• Conducted thorough quality checks on issued tickets, minimizing errors and discrepancies.• Collaborated with cross-functional teams to address and rectify any quality-related issues promptly.• Adapted quickly to changes in airline policies, industry regulations, and technological advancements.• Shared insights and best practices with team members to foster a collaborative and knowledge-sharing environment.

Digital Marketing Professional Course, Marketing, Received An Outstanding Grade At Digital Scholar Institute.

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Bachelor Of Arts - Ba, Tourism And Travel Services Management