Ashish Nanda Email & Phone Number

Dehradun, UK, IN

Dehradun, Uttarakhand, India

To develop and implement strategies for engaging alumni, including events, communications, and volunteer opportunities and organize and coordinate alumni events such as reunions, networking mixers, and professional development workshops. To maintain regular contact with alumni through newsletters, social media, and personalized outreach to keep them.

Dehradun, Uttarakhand, India

To create a comprehensive marketing strategy aligned with the company's business goals and objectives. This includes understanding market trends, competitor analysis, and identifying target audiences. To define clear marketing objectives and key performance indicators (KPIs) to measure the success of marketing efforts of team members. To develop and.

Delivered comprehensive training to new hires, covering key processes and software to ensure a smooth transition into their roles. Monitored and audited live calls to maintain service quality standards, providing targeted, one-on-one feedback to support continuous improvement.Conducted regular shift huddles to update new hires on process changes.

Padartha, Haridwar

Led a high-performing team of customer service agents across Pan India, overseeing multiple channels including voice, social media, feedback, email, and voicemail processes. Managed relationships with key CRM vendors, BSNL for PRI lines, and social media platform providers to ensure seamless service delivery.Played a pivotal role in handling the FICCI.

Dehradun

Managed a team of 70 customer support and technical agents, along with 4 Team Leads, overseeing daily operations, scheduling, productivity, and goal achievement to drive efficient and high-quality service delivery.Monitored and optimized process metrics, continuously improving performance standards. Maintained effective relationships with gateway vendors.

Noida

Managed the full recruitment lifecycle, including resume screening, interviewing, candidate evaluation, salary negotiation, and offer closure for both IT and non-IT roles. Ensured seamless client management by actively collaborating with business groups to understand and fulfill their hiring needs.Received and analyzed requirements to determine the most.

Noida

Identified potential prospects and key decision-makers, generating leads through strategic outreach via email and calls. Delivered engaging sales presentations to spark client interest, aligning solutions with both short- and long-term client goals.Shared customized marketing collateral and relevant reference materials to effectively communicate value.

Noida

Specialized in B2B sales, with a focus on lead generation, data consolidation, and converting prospects into loyal customers. Conducted targeted market research and surveys to gather valuable market intelligence and build a robust client database.Performed financial analyses to understand potential clients’ technology spending, enabling customized solution.

Dehradun Uttarankhand

Served as Team Leader and Mentor, managing a team of 60 agents to consistently meet productivity, quality, AHT, and manpower targets. Handled both internal and external escalations, resolving complaints efficiently to uphold service standards.Monitored and audited live calls to ensure compliance with quality norms set by the state government. Generated and.

Noida

Conducted outbound calls to U.S.-based companies to gather information from IT departments on the technology used at their locations. Supported the Team Lead with break management and prepared daily and hourly reports to track team performance.Mentored and trained new hires over a three-month period, ensuring they met quality and performance standards. Led.

Gurgoan

Joined as a Customer Service Associate and transitioned to the role of Verifier, working with the Trend West project, which provides a variety of vacation options to over 270,000 owners at scenic resort locations.Handled calls from U.S.-based customers and agents for the Timeshare appointment-fixing process, verifying customer information to ensure.

New Delhi Area, India

Handled customer calls and inquiries for AirTel Delhi’s prepaid services, providing timely solutions and ensuring customer satisfaction. As a Floor Assistant, supported the Team Lead with break management and efficiently managed escalated calls to resolve complex customer issues.

Senior Secondary, Business/Commerce, General, 2

Higher Secondary, Business/Commerce, General

Bachelor Of Business Administration - Bba, Business/Commerce, General