Ashish Nanda Email & Phone Number

Dehradun, Uk, In

Dehradun, Uttarakhand, India

To develop and implement strategies for engaging alumni, including events, communications, and volunteer opportunities and organize and coordinate alumni events such as reunions, networking mixers, and professional development workshops. To maintain regular contact with alumni through newsletters, social media, and personalized outreach to keep them informed and connected to the university. To manage and update the alumni database to ensure accurate contact information and engagement records. Analyze data to understand alumni interests and trends. Collaborate with the development team to identify potential donors, manage fundraising campaigns, and cultivate relationships that can lead to financial support for the university. Recruit, train, and support alumni volunteers who can help with mentoring, event planning, and other initiatives. Provide career support to alumni, including job search resources, resume reviews, and networking opportunities. Represent alumni interests within the university and advocate for their needs and concerns. Gather and analyze feedback from alumni to improve programs and services and to understand their evolving needs and preferences. Work closely with other university departments, such as admissions, career services, and academic departments, to ensure cohesive and effective alumni engagement strategies. Track and report on alumni engagement metrics, event outcomes, to assess the effectiveness of initiatives and make data-driven decisions.

Dehradun, Uttarakhand, India

To create a comprehensive marketing strategy aligned with the company's business goals and objectives. This includes understanding market trends, competitor analysis, and identifying target audiences. To define clear marketing objectives and key performance indicators (KPIs) to measure the success of marketing efforts of team members. To develop and maintain a strong brand identity and positioning in the market. Ensure that all marketing materials and communications reflect the company's brand values and messaging. To ensure brand consistency across all marketing channels and materials. Lead and mentor the marketing team, providing guidance, support, and professional development opportunities.

Delivered comprehensive training to new hires, covering key processes and software to ensure a smooth transition into their roles. Monitored and audited live calls to maintain service quality standards, providing targeted, one-on-one feedback to support continuous improvement.Conducted regular shift huddles to update new hires on process changes, performance metrics, and areas for improvement, fostering an environment focused on achieving key performance indicators (KPIs).Oversaw the quality and productivity of new hires throughout their On-the-Job Training (OJT) period, ensuring readiness for independent responsibilities. Supported the HR team in recruitment by interviewing, assessing candidates, and aiding in the selection process to build a strong team foundation.

Padartha , Haridwar

Led a high-performing team of customer service agents across Pan India, overseeing multiple channels including voice, social media, feedback, email, and voicemail processes. Managed relationships with key CRM vendors, BSNL for PRI lines, and social media platform providers to ensure seamless service delivery.Played a pivotal role in handling the FICCI project, which was inaugurated by the Prime Minister of India, ensuring successful execution and operations. Supported the HR department in recruitment activities, policy development, and resolving employee concerns to promote positive workplace relations.Prepared detailed MIS reports on a daily, weekly, and monthly basis, providing actionable insights to improve team performance. Collaborated with cross-functional departments to address customer concerns and deliver effective resolutions.Managed vendor agreements, renewals, and billing processes, negotiating terms, sourcing quotations, and performing comparative analyses to ensure cost-effective procurement. Led regular shift huddles to update the team on product knowledge, performance metrics, and areas for improvement, enhancing overall service quality and customer satisfaction.Consistently ensured team performance met set goals and maintained high productivity levels, driving efficiency and quality throughout all service channels.

Dehradun

Managed a team of 70 customer support and technical agents, along with 4 Team Leads, overseeing daily operations, scheduling, productivity, and goal achievement to drive efficient and high-quality service delivery.Monitored and optimized process metrics, continuously improving performance standards. Maintained effective relationships with gateway vendors, call vendors, and phone service providers by addressing daily, weekly, and monthly concerns, and implementing necessary process updates.Oversaw team productivity, managing shift schedules, shrinkage, and production hours to ensure goals were met consistently. Conducted regular shift huddles to update the team on products, performance, and provide targeted feedback to enhance sales and service quality.Volunteered for extended shifts based on business needs, demonstrating commitment to operational excellence. Organized regular contests to boost motivation and foster a positive work environment.Enhanced analyst retention by providing job enrichment, career development, coaching, and mentoring. Supported recruitment by sourcing candidates through various channels, ensuring alignment with recruitment policies and procedures.Prepared daily, weekly, and monthly MIS reports, as well as handling payroll, attendance, and incentives for the entire office. Managed vendor agreements, renewals, billing, and conducted negotiations to secure favorable terms.Drafted and managed various official documents, including promotion, resignation acceptance, address proof, and recovery letters, maintaining smooth HR operations and effective employee relations.

Noida

Managed the full recruitment lifecycle, including resume screening, interviewing, candidate evaluation, salary negotiation, and offer closure for both IT and non-IT roles. Ensured seamless client management by actively collaborating with business groups to understand and fulfill their hiring needs.Received and analyzed requirements to determine the most cost-effective fulfillment channels, leveraging social media (LinkedIn, Facebook, Twitter), major job portals (Naukri, Monster), and internet job postings to source top talent.Responsible for front-line, mid, and senior-level hiring across multiple clients, employing strong follow-up and coordination to ensure client and candidate alignment. Developed and implemented recruitment strategies and models to meet hiring targets in a timely and cost-effective manner.Focused on continuous process improvements to enhance the quality and efficiency of hires. Built and maintained a strong talent pipeline to meet current and future business needs, supporting long-term client success.

Noida

Identified potential prospects and key decision-makers, generating leads through strategic outreach via email and calls. Delivered engaging sales presentations to spark client interest, aligning solutions with both short- and long-term client goals.Shared customized marketing collateral and relevant reference materials to effectively communicate value propositions. Collaborated closely with clients to understand their unique requirements and map tailored solutions.Worked with senior management and the IT team to design solutions that best addressed client needs, ensuring seamless alignment across teams. Maintained regular interactions with clients and internal teams to ensure timely delivery and high-quality service.Managed relationships with both new and existing clients, providing consistent support and guidance. Demonstrated strong domain knowledge in inbound, outbound, and backend processes to drive client satisfaction and success.

Noida

Specialized in B2B sales, with a focus on lead generation, data consolidation, and converting prospects into loyal customers. Conducted targeted market research and surveys to gather valuable market intelligence and build a robust client database.Performed financial analyses to understand potential clients’ technology spending, enabling customized solution recommendations that aligned with their strategic investments. Generated new leads through cold calling and successfully converted them into long-term sales opportunities.Managed major corporate accounts, delivering innovative solutions to address client challenges independently and in collaboration with cross-functional teams. Identified prospective clients in the corporate sector and cultivated business from existing accounts, consistently achieving business targets.

Dehradun Uttarankhand

Served as Team Leader and Mentor, managing a team of 60 agents to consistently meet productivity, quality, AHT, and manpower targets. Handled both internal and external escalations, resolving complaints efficiently to uphold service standards.Monitored and audited live calls to ensure compliance with quality norms set by the state government. Generated and presented detailed MIS reports for senior management and various state departments, including shift utilization, UAC, break, and hourly shift reports.Oversaw team attendance, conducted monthly appraisals, and compiled presentations for Business Review Meetings. Provided critical reports on state and district emergencies, supporting management and government agencies, including responses under the RTI Act.Led soft skills training for four new agent batches and mentored agents on the floor, helping them quickly achieve performance standards and adapt to the learning curve.

Noida

Conducted outbound calls to U.S.-based companies to gather information from IT departments on the technology used at their locations. Supported the Team Lead with break management and prepared daily and hourly reports to track team performance.Mentored and trained new hires over a three-month period, ensuring they met quality and performance standards. Led a Market Research team of 10 agents, guiding them to achieve daily targets and maintain high-quality scores through regular audits and training sessions.Monitored calls and provided personalized feedback to agents, focusing on quality improvement. Conducted pre- and post-shift briefings, prepared corrective action plans, and supported the team in reaching quality and business development goals.

Gurgoan

Joined as a Customer Service Associate and transitioned to the role of Verifier, working with the Trend West project, which provides a variety of vacation options to over 270,000 owners at scenic resort locations.Handled calls from U.S.-based customers and agents for the Timeshare appointment-fixing process, verifying customer information to ensure accuracy and quality service. Delivered assurance to customers by confirming their details and ensuring all necessary information was correctly processed.Managed a team of 5-8 Customer Service Associates (CSAs), ensuring smooth operations and maintaining high service standards.

New Delhi Area, India

Handled customer calls and inquiries for AirTel Delhi’s prepaid services, providing timely solutions and ensuring customer satisfaction. As a Floor Assistant, supported the Team Lead with break management and efficiently managed escalated calls to resolve complex customer issues.

Senior Secondary, Business/Commerce, General, 2

Higher Secondary, Business/Commerce, General

Bachelor Of Business Administration - Bba, Business/Commerce, General