Ashish Patel Email & Phone Number

• Detect complex bugs in the product and prepare tickets for the development team that include through investigation, logs verification, and description of existing bugs.• Develop scripts to perform automated bug fixes for testing. Take initiative/lead the discussion of the active plans to have a stable fix for application bugs.• Work with 3rd party APIs to study the requests/responses and troubleshoot the issues.• Daily administration and support of Method CRM which includes… Show more • Detect complex bugs in the product and prepare tickets for the development team that include through investigation, logs verification, and description of existing bugs.• Develop scripts to perform automated bug fixes for testing. Take initiative/lead the discussion of the active plans to have a stable fix for application bugs.• Work with 3rd party APIs to study the requests/responses and troubleshoot the issues.• Daily administration and support of Method CRM which includes managing multiple user setups, profiles, roles, customization of user accounts, page layouts, workflow, and validations.• Provide support and assistance to other members within areas of expertise when needed.• Using advanced tools to debug existing bugs, resolve escalated issues, test importing platform releases, and verify the projected NPS and Churn ratios. Show less

Toronto, Ontario, Canada

• Help in developing and implementing best practices, standards, and methodologies to provide solutions to clients on technical issues via call and email.• Following up with clients to verify optimal customer satisfaction and providing support engagement and problem resolution.• Working with the Professional Services team to build and implement the custom user requirements as per the client's business needs and generate professional documents for business records. • Engaging with… Show more • Help in developing and implementing best practices, standards, and methodologies to provide solutions to clients on technical issues via call and email.• Following up with clients to verify optimal customer satisfaction and providing support engagement and problem resolution.• Working with the Professional Services team to build and implement the custom user requirements as per the client's business needs and generate professional documents for business records. • Engaging with the Sales and the Account Management team to ensure and maintain the NPS and SaaS revenue scores hit the optimized monthly targets.• Providing optimum suggestions to clients on using the product to retrieve the best outcomes and practices that help them to save the B2B interactions and money. Show less

Brampton, Ontario, Canada

Vadodara, Gujarat, India

• Provided user requirements, business analysis, and programming support for the enhancement of products and features offered by the company • Developed and maintained software and web applications and integrations using different tools and technologies • Worked with the development team to identify bugs and potential problems within the software and fix complicated issues involving escalation • Contributed as an active member on Agile projects and conducted customer needs analysis… Show more • Provided user requirements, business analysis, and programming support for the enhancement of products and features offered by the company • Developed and maintained software and web applications and integrations using different tools and technologies • Worked with the development team to identify bugs and potential problems within the software and fix complicated issues involving escalation • Contributed as an active member on Agile projects and conducted customer needs analysis to recommend solutions to the team • Collaborated in test automation and execution, documenting test results and verifying software bug fixes • Analyzed any required back-end system admin tasks and updates as per the project needs and requirements. Show less

Pg Diploma, Computer Software Engineering

Bachelor Of Engineering, Computer Engineering