4+ years of Technical Support, Application and Product Testing, Customer Relationship, Project Deployment, and Data Analysis. Skilled in SLA management, collaborating with cross-functional teams to implement custom requirements, support SaaS revenue, and ensure compliance with performance standards. Ability to develop use case requirements into functional design and development of applications for the end user. Proficient in data analysis and reporting, leveraging insights to optimize system performance and support data-driven decision-making.