Ashish Rijal Email & Phone Number

Melbourne, Victoria, Australia

Manage service delivery to customers and act as the primary technical contact until the customer is successfully flowing electronic data (EDI) in production. Core responsibilities also include system configuration and performance testing that supports electronic data flow between business retailers and their network of suppliers.

Melbourne, Victoria, Australia

• Install, configure, and maintain computer systems – Windows and Apple devices, software applications, and peripherals.
• Diagnose and resolve basic network connectivity issues, assisting in network equipment setup and maintenance.
• Play a key role in the procurement process of IT equipment and maintain an accurate inventory of IT assets.
• Successfully troubleshoot and resolve technical issues related to hardware, software, and networking, optimizing performance and minimizing disruptions to the sales process.
• Automated all parts of the eBay listing process with custom workflows, resulting in significant time savings in product posting.
• Elevated customer satisfaction by implementing streamlined processes for query resolution and return management, resulting in a notable 25% increase in positive customer feedback.

Melbourne, Victoria, Australia

• Extended experience in customer support, satisfaction, and engagement roles as a freelance a web designer, uniquely positioning me for client-centric responsibilities.
• Proficient in using a diverse set of tools and technologies, including HTML, CSS, JavaScript, SASS, Bootstrap, PHP, SQL, WordPress, WooCommerce web hosting and DNS Management.
• Collaborated directly with clients to understand their needs and deliver tailor-made solutions, honing my ability to provide exceptional customer support.
• Prioritized client’s satisfaction by ensuring timely responses, addressing queries, and resolving issues, contributing to a positive client experience.

Master'S Degree, Information Technology

Bachelor’S Degree, Information Technology