Bennett Coleman & Co. Ltd, Mumbai, MaharashtraDealing on 17 sites for day to day IT operations andensuring adequate engineers support for end usersavailability of other IT resources across all centers &Head Office.Managing Video Conferencing through Skype ,Zoom ,Hangout & TOMMS for internal Office Staff.Proactively monitor and support network and serverissues for maximum uptime.Network devices and server configuration for onlineeducation system setup.Monitor MPLS links and handle operations issue withthe help of ISP.Development of new technical solutions.Ensure the continual functioning of mission criticaloperations.Develop, review, and certify all back-up and disasterrecovery procedures and plans.Ability to keep an eye on latest technicaldevelopments and suggest any improvement to thecurrent infrastructure.Hold departmental meetings to review strategicgoals and initiatives, promote team building andwork to provide growth paths for staff.Approves team members' time and expense reportsin a conscientious and timely manner.

Servers • Proactively monitor and support all server issues for maximum uptime• Manage backup and restoration processes• Maintain security and privacy of the information systems• Ensure the continual functioning of mission critical operations• Keep an eye on latest technical developments and suggest to the current infrastructure• Cloud Server ManagementNetworking and Security • Support and maintenance of existing infrastructure, applications, etc.• Responsible for planning and implementation to the supporting infrastructure.• Maintain the integrity and continual operation of the IT network including the wireless networks • Implements network security at the divisional level as established by the Management. • Oversees the administration of the company's LAN .Help Desk Administration • Will be responsible for training, guiding and mentoring team members • Respond to escalated help desk issues .• Oversees the administration .• Interact with internal clients on all levels to help resolve IT-related issues Asset & Vendor Management • Oversee the development, design, and implementation of new applications . • Responsible for the ordering, acquisition, inventorying, and disposition of hardware .• Serve as primary contact with outside vendors in the generation of contracts.• Builds and maintains vendor relationships and manages the purchase of hardware.• Manage vendors and procurement of all ,hardware and other IT supplies.• Ensure that company assets are maintained and used responsibly.Internal Operations • Manage day-to-day internal client interaction• Provide leadership, vision, and management to the IT department • Set and manage internal client expectations.• Provide day-to-day supervision, conduct performance improvement.• Reviews the status reports of team members and addresses issues as appropriate.• Complies with and helps to enforce standard IT policies and procedures.

Tasks usually include:establishing networking environment by designing system configuration, directingsystem installation, defining, documenting, and enforcing system standards;the design and implementation of new solutions and improving resilience of the currentenvironment;maximizing network performance by monitoring performance, troubleshooting networkproblems and outages, scheduling upgrades and collaborating with network architects onnetwork optimisation;undertaking data network fault investigations in local and wide area environments, usinginformation from multiple sources;securing network system by establishing and enforcing policies, and defining andmonitoring access;the support and administration of firewall environments in line with IT security policy;updating job knowledge by participating in educational opportunities, readingprofessional publications, maintaining personal networks and participating inprofessional organisations;reporting network operational status by gathering, prioritising information and managingprojects;upgrading data network equipment to latest stable firmware releases;configuration of routing and switching equipment;configuration of hosted IP voice services;basic configuration of firewalls;remote support of on-site engineers and end users/customers during installation;remote troubleshooting and fault finding if issues occur upon initial installation;capacity management and audit of IP addressing and hosted devices within datacentres;liaising with project management team, 3rd line engineers and service desk engineers ona regular basis;speaking with customers via email and phone for initial requirement capture.

IndiaCan combines Educomp, India's pioneering education company and Pearson, theworld's largest education service provider in a joint venture that is India's largest vocationaleducation company catering to the country's biggest opportunity - educating and employing theyouth.

1) Studio Operations : I was suppose to Conduct Lectures Online These Lecture was Delivered by some of the best Faculty from Institutes like IIMC,XLRI,IITB,MICA for PG Programs which were launched by Hughes Global India Ltd with collaboration with these B Schools . As Primary Responsibility It was a challenging as because failure of a single Online Lecture would result in big loss of Brand Reputation & Time of all the student who have enrolled them self with the program . So Keeping the Technology Updated With Up time Of 99 % Was very Challenging.But I manage to do so in my Span Of 3 Years 6 Month In Hughes. And I think that is My Achievement that I succeed As I was 1 man Army and no one was back up for me.2) Support Engineer :This was my secondary responsibility in which I was responsible for proper smooth running of technology at client (Hughes Global Education Franchisee) present in West Zone (Gujarat,Maharashtra & Rajashtan) .My responsibility were to install new Classroom Centers,Trouble Shooting the technical problem in Existing ones & Technical Auditing every center .