Ashish Sapat Email & Phone Number

Maharashtra, India

Mumbai Area, India

My role is to develop and lead strategic business & IT transformation initiatives & change management activities across various functional groups to standardize & improve overall business processes to make impact on customer satisfaction and profitability. Some key initiatives driven under my leadership include:Successful re-implementation of all critical.

Mumbai Area, India

Management Consultant to the Managing Directors and Promoter Group of the company. Change management agent mandated to study the Services O&M Business as a whole and help in its operational restructuring & implementation activities. Worked with cross-functional teams to map and re-engineer key business processes in the areas of field service management.

Mumbai Area, India

Drove account growth, program management and operations governance for the BPO business into a large key account / Fortune 10 client having diversified businesses in the manufacturing of medical devices, aviation, energy, industrial & home appliances and capital finance. Drove growth of the account by > 200% with 2 back office engagements for which shared.

Greater Atlanta Area

Practice Manager & leader for the North America region in the Transportation, Retail, Consumer Goods, Energy and Utilities & Service industry verticals. My role entailed driving top-line and growth with a set of existing accounts as well as bringing in new logos. Managed the first major E&U BPO outsourcing from the US through the program lifecycle. Led 7.

Mumbai Area, India

Operations manager for US based airline accounts that grew from 300 FTE’s to 1200 FTE’s in 4 years across 2 offshore sites between 2003 - 2007. This was primarily in the area of customer service voice and back office functions and airline industry specific functions and queues. I handled teams comprising of a mix of > 100 FTE's that also included Team.

Front end customer service and analyst role to analyze and review card member accounts and control fraud and disputed cases liaise between concerned departments.

Mumbai Area, India

Team member of the winning team awarded the 5 Crown Station Award based on Service Level Ratings. Functioned as Customer Service Officer in Reservations and Telesales on rotational basis with core function being involved in flight operations and passenger handling including passage and baggage handling, airport operations etc.

Post Graduate Diploma In Digital Business, Digital Strategy & Transformation, Digital Platforms & Digital Marketing, Global Ivy Scholar (Top 10% Of The Cohort)

Digital Strategy, Digital Transformation, Digital Platforms and Digital Marketing

Mba

Activities and Societies: Philanthropic Activities Society (PACTS)

Bachelor Of Hotel Management, Hotel Management

Activities and Societies: Marketing Club

C.B.S.E. - Xiith, Economics, Physics, Chem, Biology

Activities and Societies: Social Service League