Addressing customer inquiries and resolving issues related to orders, products, and services with clarity and efficiency across multiple channels.Handling complaints and troubleshooting concerns, ensuring timely and satisfactory resolution while maintaining high service standards.Offering detailed and accurate information on Flipkart’s wide range of products, guiding customers in making informed purchasing decisions.Assisting with order tracking, processing returns and exchanges, and managing modifications to ensure seamless shopping experiences.Gathering customer insights and feedback to contribute to service improvement and product enhancement initiatives.Working closely with logistics, sales, and technical teams to address complex issues and enhance overall service quality.Continuous Improvement: Staying updated with the latest product information, company policies, and industry trends to provide knowledgeable and effective support.Assist customers with order placement, modifications, cancellations, and tracking.Stay informed about the products available, including specifications, pricing, and promotions.Communicate with customers through various channels, including phone & email to address queries and provide assistance. Notify customers about order updates, delivery status, and any relevant information.Investigate and resolve customer complaints or concerns effectively and in a timely manner. Collaborate with internal teams to resolve complex issues and ensure customer satisfaction.Assist customers with the return process, initiate refunds, and provide information on return policies. Work closely with the returns and finance teams to facilitate smooth transactions.Address customer queries related to payment methods, transaction failures, and refunds.Collect and analyse customer feedback to identify areas for improvement and implement corrective measures. Proactively seek opportunities to enhance the overall customer experience.

Interacting with customers to understand their internet needs and recommend suitable service plans.Addressing customer inquiries and concerns regarding fiber optic services.

Promoting Jio Fiber Services to potential customers and explaining the benefits and features.Assisting in sales initiatives and contributing to achieving sales targets.Educating customers on using the service and addressing any inquiries they may have.