Ashish Wadhawan Email & Phone Number

Hong Kong Island

Key responsibilities include:• Conduct key human resource processes including career development, salary reviews, sourcing approach and performance management.• Oversee adherence to technical standards and services compliance in the IT operations environment.• Work with Business Technology Partners to understand customer demand requirements and ensure fulfillment of the customer demand.• Supports transition of new projects and technologies to operational (run) status… Show more Key responsibilities include:• Conduct key human resource processes including career development, salary reviews, sourcing approach and performance management.• Oversee adherence to technical standards and services compliance in the IT operations environment.• Work with Business Technology Partners to understand customer demand requirements and ensure fulfillment of the customer demand.• Supports transition of new projects and technologies to operational (run) status and ensures that all technical design documents, knowledge base articles, service levels are properly transitioned.• Responsible for scoping and controlling vendors project resources for supporting ad-hoc operational activities.• Participates in regular meetings in service operational reviews and service transition.• Financial management for operational resources, contracts and managed service provider related expenditures. Show less

Noida Area, India

Responsibilities:• Primary responsible for interaction with client ensuring service delivery.• Responsible for resource selection, resource allocation and task assignment.• Performance Management of team : Goal setting, review and feedback• Overall ownership of meeting and exceeding Service level agreement.• Ensuring right and adequate rewards and recognition reaches high performers in team.• Defining account processes and ensuring compliance and… Show more Responsibilities:• Primary responsible for interaction with client ensuring service delivery.• Responsible for resource selection, resource allocation and task assignment.• Performance Management of team : Goal setting, review and feedback• Overall ownership of meeting and exceeding Service level agreement.• Ensuring right and adequate rewards and recognition reaches high performers in team.• Defining account processes and ensuring compliance and adherence.• Reviewing ORR and suggesting improvement for new services before inducting in production environment• Market ETS Services to the account and ensure that account understands the services provided, their cost and their value• Ensure Client Satisfaction by proactively managing the requirements and expectations, reviewing performance and creating SIP activities as needed• Work with ETS management, MDS Operations teams to ensure service requirements are fully implemented for their accounts• Address customer dissatisfaction and analyse causes to define corrective action strategy• End-to-End End User Technology Services (ETS) accountability for individual accounts to meet contract commitments.• Promote the ETS service offering and drive the implementation of the ETS standard technology road map Show less

• Improve service levels through constant feedback on process, service improvement and time management.• Implementation of quality process and standards• Ensure timely delivery of project milestones.• Responsible for training needs identification of team to ensure that individual team members" soft skill, technical skills and certification needs are addressed and tracked.• Weekly incident review with LOS/Account Lead

• Escalated Support on Windows Operating System & Applications.• Handling Technical Escalations of the team.• Monitoring calls of Level I Support Engineers and providing them Feedback• Training the Level I Support Engineers on call handling and Soft Skills

Adca, Computer Science

Bca, Computer Science