Ashish Wadhawan Email & Phone Number

Hong Kong Island

• Key responsibilities include:
• Conduct key human resource processes including career development, salary reviews, sourcing approach and performance management.
• Oversee adherence to technical standards and services compliance in the IT operations environment.
• Work with Business Technology Partners to understand customer demand requirements and ensure fulfillment of the customer demand.
• Supports transition of new projects and technologies to operational (run) status… Show more Key responsibilities include:
• Supports transition of new projects and technologies to operational (run) status and ensures that all technical design documents, knowledge base articles, service levels are properly transitioned.

Noida Area, India

• Responsibilities:
• Primary responsible for interaction with client ensuring service delivery.
• Responsible for resource selection, resource allocation and task assignment.
• Performance Management of team: Goal setting, review and feedback
• Overall ownership of meeting and exceeding Service level agreement.
• Ensuring right and adequate rewards and recognition reaches high performers in team.

• Improve service levels through constant feedback on process, service improvement and time management.
• Implementation of quality process and standards
• Ensure timely delivery of project milestones.
• Responsible for training needs identification of team to ensure that individual team members" soft skill, technical skills and certification needs are addressed and tracked.
• Weekly incident review with LOS/Account Lead

• Escalated Support on Windows Operating System & Applications.
• Handling Technical Escalations of the team.
• Monitoring calls of Level I Support Engineers and providing them Feedback
• Training the Level I Support Engineers on call handling and Soft Skills

Adca, Computer Science

Bca, Computer Science