Ashit Kumar Bose Email & Phone Number

Pan India

Bangalore

• Working as a Spanish Customer Service Representative for a Social Networking Site based on Canada• Receiving incoming calls from the clients from US and Canada regarding their membership query(paid, unpaid &free trail), activation and deactivation, new membership, regarding IVR(Interactive voice response), local chat line number search membership billing (credit card/debit card/prepaid card/PayPal/Airtel long distance credit card/cash through western union) and Phone billing(home phone & cell phone)

Working as a Spanish Customer Service Representative for FOX insurance company (US)Receiving incoming calls from the beneficiary who are having Medicare Part D insurance. Queries regarding their medication, treatment, insurance plan, plan renewal etc.After resolving the queries document the call using the tool PDP. Also got a hand on training about Medicare Part A and Part B which are dealing their hospital stay as well as medical equipments AND FOR Part A & B calls are being documented through a tool called IKA.

Making user manual (Spanish and English) of various procurement tool like spend management, eRFX, eAUCTION, eCONTRACT, ePROCUREMENT, Vendor Management, User management, Project Management, eReports update and test releases which have been made by development team.Train suppliers or Buyers regarding any auction the platform either dotnet or ASP.Train team membersTranslating user manuals (Spanish and English)Resolving issues in Spanish and EnglishHelping Business development team or full service team for getting resolve queriesTaking care buyers or suppliers queries when Auction is going onWould give a demonstration to prospective clients regarding various module of eProcurement tool

Managing the Accounts Payable Process (US, Canada & Mexico) for the Consumer Electronics segment entailing: (SAP R/3)- Workflow management- Supplier invoice processing- Coordinating with payment team for the supplier payment- Vendor master maintenance (creation of vendor and updation of banking details of the vendors) - Vendor reconciliation - Arranging teleconference with the clients to review the production process in a periodical interval as agreed upon in SLA- Job completion within the Turn Around Time (TAT)- Handling Vendor queries calls and e-mails (Spanish and English)- Dispute resolution- GR/IR line item clearingMIS - Daily productivity report and key performance indicator for each accounts payable associates.Preparing and sending the weekly and monthly matrix to the clientsMonitoring of preparing work instructions and getting approval from clientsReviewing process improvement and implementing various departments across SSC.Review the closing schedule and preparation of AP accrual report.Distinction of successfully migrating accounts payable process from Mexico 2005.ICS and SOXReviewing block and park invoice reportPreparing duplicate invoice report for avoiding double payment to supplierGetting payment approval for each payment over $ 50,000 USDReviewing payment exception report for clearing up the pending payment.Monitoring document charges and process charges to avoid unnecessary disputeQuality and sampling testing for every day's transaction.Coordinating with auditors for completion of AuditMonitoring Pending GR/IR line item clearance.

Bsc, Biological Sciences

B.Sc(Biological Sciences), Zoology, Botany, Chemistry

Diploma, Spanish Language

Diploma, Portuguese Language

Graduate, Zoology/Animal Biology