I am an IT help desk analyst with 2+ years of experience in server administration & cloud technologies. I also have an experience of 6+ years with technical support and customer support services.- IT Industry: As an IT Help Desk Analyst, my experience spans across Windows Server administration, Active Directory, Microsoft Office 365, DHCP, DNS, Group policy creation and modification, ServiceNow, and beyond.- Cloud Technology: I have also held certifications from Microsoft Certified Azure Fundamentals (AZ-900) & AWS Certified Solutions Architect - Associate (SAA-C01), which have helped me to acquire knowledge and practical experience with virtual machines, storage accounts, backup services and various other cloud services.- Technical and Customer Support: As a technician, I have experience with computers, laptop, printers, multi-function printers (MFP), Point of Sale (POS) devices, routers, switches, and many devices.