Andre Shiwpal Email & Phone Number

Pensacola, Fl, Us

Pensacola, Florida, United States

- Coordinating two teams of ~30 members overall for IT Solutions Department. Work includes anything from new programming features to editing/adjusting/improving current IT processes to serve both employees and customers.- Delegating + tracking + upkeeping + scheduling + gathering information/requirements for both minor and critical projects that vary in complexity and design.- Promoting clear communication between programmer and client. Ensuring that both sides are on the same page at… Show more - Coordinating two teams of ~30 members overall for IT Solutions Department. Work includes anything from new programming features to editing/adjusting/improving current IT processes to serve both employees and customers.- Delegating + tracking + upkeeping + scheduling + gathering information/requirements for both minor and critical projects that vary in complexity and design.- Promoting clear communication between programmer and client. Ensuring that both sides are on the same page at all times. Client ranges from department supervisors to company executives.- Promoting positive relationships within the office and outside of the office between programmers and clients.- Generating reports that positively repersents department goals. Show less

Pensacola, Florida, United States

Gave quality customer support to hundreds of customer through phone and email.Processed customer paperwork and accounts through internal system.Assisted team members with both customer and internal situations with the best and efficient solutions.Assisted and led initiatives with Operation’s Head to improve department processes and IT related processes to benefit both customer support and team member performance.