•Managing a portfolio of accounts •Dealing with all aspects of a campaign•Using an existing network of industry contacts to generate new business Leading and training other members of the account team •Managing the work of account executives •Leading project management activity •Ensuring necessary actions are undertaken by the account team •Building a 'territory' •Delivering sales presentations to high-level executives •Maintaining and expanding relationships with existing clients •Completing administrative work, as required•Leading the solution strategy, design and implementation of global processes/tools for assigned business capabilities•Partnering with senior management/key stakeholders to define and lead the development of global system capabilities such as document management, and/or case workflow features enabling strategy and business value realization.•Building great connections across the company and partner teams, clients and stakeholders; delivering their business goals by ensuring effective, efficient technology solutions. •Proactively ensuring the right information and solutions are in place to meet business program/project objectives. •Working across the partner teams to represent the needs of the practice groups to various Ops & IT teams, ensuring client experience meets expectations at all times.•Review business and systems practices and processes, creating partnerships with both clients & peers to drive alignment of business strategy, business processes and supporting solutions•Assist with the development and delivery on a global vision, strategy and future state architecture for the systems solutions •Document business case and business requirements definitions including business opportunity, incorporating the vision of solution and business workflow•Document requirements clearly, concisely, comprehensively to appeal to development teams and to business stakeholders who must review and approve

•Direct and manage project development from beginning to end•Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders•Develop full-scale project plans and associated communications documents.•Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion•Liaise with project stakeholders on an ongoing basis•Estimate the resources and participants needed to achieve project goals•Draft and submit budget proposals, and recommend subsequent budget changes where necessary•Where required, negotiate with other department managers for the acquisition of required personnel from within the company•Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle•Set and continually manage project expectations with team members and other stakeholders•Delegate tasks and responsibilities to appropriate personnel•Identify and resolve issues and conflicts within the project team•Identify and manage project dependencies and critical path•Plan and schedule project timelines and milestones using appropriate tool•Track project milestones and deliverables•Develop and deliver progress reports, proposals, requirements documentation, and presentations•Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas•Proactively manage changes in project scope, identify potential crises, and devise contingency plans•Define project success criteria and disseminate them to involved parties throughout project life cycle•Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work•Build, develop, and grow any business relationships vital to the success of the project

• Management of the IT Service Delivery Team including responsibility for service desk, desktop support, application support, career development and staff appraisals.• Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable. • Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed. • Build and maintain client relationships. • Produce management and account performance reports to an agreed schedule or upon request. • Attend client service review meetings covering performance, service improvements, quality and processes.• Implement and facilitate workshops and training courses

•Managing a portfolio of accounts •Dealing with all aspects of a campaign•Using an existing network of industry contacts to generate new business Leading and training other members of the account team •Managing the work of account executives •Leading project management activity •Ensuring necessary actions are undertaken by the account team •Building a 'territory' •Delivering sales presentations to high-level executives •Maintaining and expanding relationships with existing clients •Completing administrative work, as required•Leading the solution strategy, design and implementation of global processes/tools for assigned business capabilities•Partnering with senior management/key stakeholders to define and lead the development of global system capabilities such as document management, and/or case workflow features enabling strategy and business value realization.•Building great connections across the company and partner teams, clients and stakeholders; delivering their business goals by ensuring effective, efficient technology solutions. •Proactively ensuring the right information and solutions are in place to meet business program/project objectives. •Working across the partner teams to represent the needs of the practice groups to various Ops & IT teams, ensuring client experience meets expectations at all times.•Review business and systems practices and processes, creating partnerships with both clients & peers to drive alignment of business strategy, business processes and supporting solutions•Assist with the development and delivery on a global vision, strategy and future state architecture for the systems solutions •Document business case and business requirements definitions including business opportunity, incorporating the vision of solution and business workflow•Document requirements clearly, concisely, comprehensively to appeal to development teams and to business stakeholders who must review and approve

•Direct and manage project development from beginning to end•Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders•Develop full-scale project plans and associated communications documents.•Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion•Liaise with project stakeholders on an ongoing basis•Estimate the resources and participants needed to achieve project goals•Draft and submit budget proposals, and recommend subsequent budget changes where necessary•Where required, negotiate with other department managers for the acquisition of required personnel from within the company•Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle•Set and continually manage project expectations with team members and other stakeholders•Delegate tasks and responsibilities to appropriate personnel•Identify and resolve issues and conflicts within the project team•Identify and manage project dependencies and critical path•Plan and schedule project timelines and milestones using appropriate tool•Track project milestones and deliverables•Develop and deliver progress reports, proposals, requirements documentation, and presentations•Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas•Proactively manage changes in project scope, identify potential crises, and devise contingency plans•Define project success criteria and disseminate them to involved parties throughout project life cycle•Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work•Build, develop, and grow any business relationships vital to the success of the project

•Direct and manage project development from beginning to end•Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders•Develop full-scale project plans and associated communications documents.•Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion•Liaise with project stakeholders on an ongoing basis•Estimate the resources and participants needed to achieve project goals•Draft and submit budget proposals, and recommend subsequent budget changes where necessary•Where required, negotiate with other department managers for the acquisition of required personnel from within the company•Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle•Set and continually manage project expectations with team members and other stakeholders•Delegate tasks and responsibilities to appropriate personnel•Identify and resolve issues and conflicts within the project team•Identify and manage project dependencies and critical path•Plan and schedule project timelines and milestones using appropriate tool•Track project milestones and deliverables•Develop and deliver progress reports, proposals, requirements documentation, and presentations•Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas•Proactively manage changes in project scope, identify potential crises, and devise contingency plans•Define project success criteria and disseminate them to involved parties throughout project life cycle•Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work•Build, develop, and grow any business relationships vital to the success of the project

•Provide applications support and guidance which may include service packs, upgrades and infrastructure •Maintain appropriate levels of technical and procedural documentation•Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)•Work in partnership with other department as required ensuring correct exchange of knowledge and successful transition of developments into production•Conduct platform monitoring and performance tuning•Take responsibility for capacity management and platform scaling•Work with project teams to investigate complex issues, identify and implement solutions to re-occurring problems•Share / spread knowledge throughout the Support Team and relevant areas, from development through to support