Ayesha Kapadia Email & Phone Number

• Led an infrastructure and application migration project from Solaris T4 Hardware to Solaris T8.• Interviewed stakeholders, defined strategies and created a detailed project plan for the project• Tracked daily activities, project timelines and deliverables for v11 hardware migration project• Spearheaded the Minimum Viable Laboratory Management project• Identified the project gaps and potential risks and addressed them for proper execution of the project.• Created the user acceptance test plan to Audit the Minimum Viable Laboratory Management system.• Documented challenges in the LIMS v11 application improvements• Collaborated with stakeholders and ensured all client requests are captured and addressed• Performed all the scrum master activities in the absence of the scrum master to facilitate progress and efficiency• Presented bi-monthly status reports to Enterprise Technology Office and National Water Quality Lab leadership• Completed closeout ceremonies for the Audit

• Analyzed project requirements, assessed challenges and understood timelines to design a detailed project plan.• Facilitated all analytical laboratory services, coordination, documentation and execution for every client.• Worked with leadership team and stakeholders for status updates, issues, bottlenecks and recommended solution.• Coordinated with stakeholders to ensure all client needs are met in accordance with federal regulations, agency policies, and project specifications.• Monitored and updated client on progress of pending lab analysis.• Incorporated the changes to the project scope, project schedule and project costs to mitigate risk.• Tracked project performance, deliverables and measured project success for every project.• Collaborated with the Accounting and Finance teams to effectively bill clients.• Cultivated a strong relationship between the lab and clients.• Created and documented effective training material and guidelines for lab employees.• Led another project on application development for SGS clients• Involved in performing beta testing and performance testing for the application• Performed smoke and sanity testing for the application• Ensured employees are trained as per standard operating procedure.• Executed SQL queries to generate data reports and publish reports on customer dashboards.• Spearheaded both internal and external lab projects.

• Handled customer inquiries and provided resolution with a high level of customer satisfaction. • Utilized computerized system to schedule and coordinate medical appointments.• Handled escalations for irate customer and provided professional resolution to them.• Produced department /client specific reports and monitored the status of applicant cases.• Collected patients’ vital signs and other medical data.• Provided patients with information on what to expect during each test procedure.• Trained by a phlebotomist to collect, prepare, and store blood and urine samples and conduct stress test EKG.