Ash Keith Email & Phone Number

Sydney, Nsw, Au

North Sydney, New South Wales, Au

Richmond, Victoria, Au

Manchester , England, Gb

- Leading a team of nine including Senior Project Managers, Project Managers and Project Coordinators to execute a programme of digital transformation projects with new and existing clients, onboarding them to Ingenuity’s full end to end DTC services and facilitating expansion across new international markets. - Establishing a shared sense of purpose, open communication and transparency, positive team culture and clear roles and responsibilities to build a high performing team, with a focus on upskilling and coaching - Senior stakeholder management, including escalation and conflict management both internally and externally - Developing standard project management processes and governance requirements across the function in line with industry standards - Supporting the team to manage risks and unblock issues, using data to analyse recurring issues that require wider process updates and finding solutions to drive long-term mitigation. - Coaching and upskilling the team in business skills, project management processes and requirements, and cross-business functions. - Employing change management principles to update functional roles and responsibilities and roll out a transformed onboarding process - Identifying opportunities for the Project Management team to provide added value to the wider business, establishing a new project management function concentrated on live-client accounts to further drive growth and revenue - Continuous improvement: establishing twice yearly surveys of the Project Management team and key Ingenuity stakeholders to benchmark function effectiveness and team morale, inform SWOT analysis, identify improvement initiatives and provide a measure for future performance.

Manchester , England, Gb

Leading a team of three project managers oversaw delivery of a portfolio of projects, mitigating risks and unblocking issues to drive timely, quality deliverables for both Ingenuity and our customers.• Leading and managing junior and mid-level project managers, supporting and assisting the team to remove barriers and create a culture aligned with overarching delivery strategy• Consolidating and communicating updates across projects for programme, retail and workstream leads; reporting against KPIs and leading project steercos• Identifying opportunities for internal process improvements and solutions across project delivery, driving best practice processes and mitigating future challenges• Driving effective governance across projects, managing escalations to leadership team, identifying and mitigating project risks and collaborating with internal stakeholders to find solutions and unblock issues• Stakeholder management: building strong internal relationships with stakeholders across all functional teams and fostering transparent lines of communication• Driving collaboration across functional teams including tech development, operations, eCommerce and brand

Manchester , England, Gb

Working with some of Ingenuity's largest client partners to implement end to end, direct to consumer eCommerce service offerings and international expansion into new markets.• Managing cross-functional project teams encompassing Strategy, Customer Success, Operations, Marketing, Trading, Customer Services and Tech workstreams to onboard clients to THG Ingenuity platform, ensuring meeting of deadlines, managing risks and unblocking issues where required• Monitoring operational performance of project teams based on KPIs• Identifying opportunities to further service clients and make recommendations to utilise Ingenuity capabilities and fulfil client strategy• Scoping projects, developing and communicating timelines both internally and externally, confirming appropriate due diligence and ensuring dependencies are understood and met.• Developing and maintaining client and stakeholder relationships• Improving internal processes and workflows, defining roles and workstreams to guarantee an efficient and effective onboarding experience for clients• Developing detailed project plans and project documentation to monitor and track project progress, and manage changes to scope and schedule• Managing and delivering each project from handover to launch and beyond, including reviewing learnings and identifying continuous improvement opportunities

New York, New York, Us

• Drove growth in UK Online Only auctions, from eight in 2017 to almost 40 auctions by the end of 2019. Online auctions replaced live auctions as the primary sale format in 2020. • Developed, managed and grew new sales categories and formats in partnership with luxury brands and external consultants, including Original Film Posters, Handbags and Accessories, Ornellaia Vendemmia d’Artista, Panerai, Huntsman of Savile Row and Belmond.• Led the transition of traditional sale categories from live to Online, converting existing clients to online bidding and buying and walking 20+ specialist departments through the online sale process.• Project management of UK online-only auctions, including scheduling, legal, tax, online catalogue production, logistics and fulfilment, ensuring all deadlines and launch dates were met for multiple projects at a time• Oversaw marketing and selling, including merchandising, editorial, email, SEO, search and display advertising, retargeting, events, social (paid and organic) and direct client outreach to maximise results• Identified KPIs and measured sale performance based on analysis of key metrics. Adjusted strategy to improve sell through rates, conversion and total sale value• Researched and provided insights into online customer behaviour• Worked with product developers on Sotheby’s CMS to ensure optimisation of the end-to-end customer journey• Scheduled London online auctions in line with global auction calendar, avoiding conflicts, taking advantage of marketing opportunities and ensuring adequate resourcing• Acted as internal subject matter on all things Online, presenting to specialist departments, Heads of Department and reporting to senior management• Researched competitor, industry and wider eCommerce practices, identifying opportunities for improvement and online trading tactics

New York, New York, Us

• Developed and implemented administrative processes for new auction categories and formats, working closely with internal and external collaborators• Managed the auction consignment process, including contracts, movement of property and client communication• Fielded external enquiries, and coordinated public and private viewings• Facilitated interest meetings, updated client contact databases in lead-up to auctions• Reviewed inventory and actioned recommendations for unsold property• Organised external services including restoration works where required

New York, New York, Us

• Improved division culture through enhanced relationship management and more engaging department communications• Processed expenses through Concur in accordance with company policy and deadlines• Extensive diary management, coordinating and scheduling meetings, conference calls and video conferences across multiple time zones• Coordinated international and domestic travel, including flights, accommodation, visa applications, ground transportation and preparing itineraries. Frequently made urgent last-minute changes and emergency bookings• Handled high volume of phone calls and acted as gatekeeper• Managed the supply cupboard, ordering and organising stock on a monthly basis• Ad hoc administration

• Developed and maintained media and investor contact databases• Improved the quality of industry media coverage reports for client daily distribution • Organised investor and media briefing events during reporting season• Drafted and proofread articles and media releases

Sydney, Nsw, Au

• Worked with wider GPAIR and Internal Communications teams to design, implement and manage the corporate communications plan• Developed and maintained media and investor contact databases • Monitored and reported on daily industry news coverage• Organised investor and media briefing events during reporting season• Identified key spokespeople across the company and facilitated media training • Assisted in rolling out new corporate website• Designed, managed and updated department intranet page• Drafted, proofread and formatted articles, media releases, speeches and presentations• Developed and implemented communications plan for the Kibble Literary Award

Diploma, Leadership And Management

Master Of Arts - Ma, Ancient History

Bachelor Of Arts - Ba, Public Relations And Organisational Communications