Ashley O'Brien Email and Phone Number

Test, debug, maintain and implement high quality front-end and back-end code for internal and external websitesCollaborate with the Quality Assurance Testing Team to deliver efficient and effective codeCoordinate with the Digital Experience Team to optimize usability through clean interfaces, intuitive interactions and positive user experiencesPerform program analysis through detailed understanding of business processes and proceduresInteract with third party vendors to resolve problems and answer business questionsRespond to emergency maintenance situations

Manage the Windows 7 and Windows 10 Microsoft Security Patch deployment cycles; deploy to a client base of over 15,000 employees and 40,000 machines monthlyFunction as the SCCM Integration team resource for enterprise wide application deployment projectsResolve team incidents submitted through the Service Now myIT platform Create custom Active Directory reports based on specific criteria requestedEnsure Active Directory reports are delivered on time each day, week, month, quarter and yearDoctor and maintain procedural documents that detail the patch and application deployment processesAdminister and develop the team SharePoint site for use of requesting and tracking deployments and reports

Analyzed company website’s performance and worked closely with executive team to improve user experienceImplemented biweekly batch changes to update website content with attention to organization and usabilityParticipated in team Scrum meetings to enhance productivity and preserve a positive team outlookCompleted company website redesign and logo update initiativesDeveloped and performed regression testing to ensure the quality of each phase of the MTB redesign project

Assisted and advised customers regarding usage and benefits of various chemical systemsOversaw daily activities and delegated responsibilities to employeesManaged opening and closing duties, including reconciliation of the cash drawerMaintained a productive work environment and helped employees meet high performance and sales standards

Consulted with customers to keep information current in the company databaseFacilitated effective communication by functioning as a liaison between the sales team and other departments