Ashley Kuhn Email & Phone Number

Philadelphia, Pa, Us

Bensalem, Pennsylvania, United States

Provide support to Papier customers via email, live chat, and WhatsAppCarefully follow established procedures to ensure customers gets the correct information and a speedy resolution to their issueCommunicate with other team members and external partners to answer questions and troubleshoot problems throughout the customer’s journey with us, from their first visit to our website, to their Papier parcel landing on their doorstepQuery when something is not working or looks incorrectFollow the direction of the shift supervisor to prioritise based on what is in the inbox that dayCustomer queries include using the online editor to create bespoke wedding invitations, advising customers on how to amend their order and answering questions about what each of our products looks like in real life

Philadelphia, Pennsylvania, United States

Planned and implemented the Box Office and Ticketing infrastructure in order to open the venue in November 2021Successfully transitioned the venue from TicketWeb to Ticketmaster in July 2023Serve as the main Ticketing contact for all events at Brooklyn Bowl PhiladelphiaCollaborate with talent buyers, tour personnel, and internal staff regarding event programming, reporting, ticket holds, & other ticketing detailsDevelop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partnersManage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnelEnsure all Box Office staff adheres to the company’s ticket operations policies & proceduresOversee nightly Box Office operations during events (ticket sales, will call, ticket scanning, etc.)

Philadelphia, Pennsylvania, United States

• Cash Handling; Bank Procedures and Check-out Procedures• Maintain superior customer service both in person and over the phones• Answer phone with prompt and courteous attitude• Guest Relations• Will Call Window• Running Ticket Program on Computer for Sales• Processing Opening and Closing Paperwork• Knowledge of Talent and Entertainment

Philadelphia, Pennsylvania

• Greets guests and scans guest tickets upon entry to the venue• Answers guest questions• Assists guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.• Resolves guest complaints or problems.• Examines tickets or passes to verify authenticity.• Provides assistance to guests in need of seat accommodations.• Verifies credentials to generally restricted areas.• Ensure guests are safely enjoying the show.

Philadelphia, Pennsylvania, United States

• Assist with sourcing candidates in local markets of need where events may be occurring• Assist with management of recruitment campaigns and social media groups as related to Ambassador Network Program• Screening candidate applications and coordinating communications throughout the recruitment process• Reviewing and coordinating interview approvals and process• Coordination of on-boarding paperwork for new hires including collection of ancillary employee information or documents as needed• Employee and compliance reporting related to Ambassador Network staff• General mass communication, updates, and out-reach with candidates in the Ambassador Network• Managing and maintain process workflows and systems for the staffing department• Support staffing needs, jumping in to assist with staffing at peak times.• Assist with getting agreements and documents executed as applicable• Procurement and management of local staff agency agreements and partnerships• Submitting and auditing payroll report for approval to/with payroll vendor• Running and exporting payroll report• Assist with coordination and facilitation of additional staff payments which may include reimbursements, per diems, mileage, or other stipends as indicated per event• Assist with troubleshooting any internal or external payroll related issues or inquiriesCollecting and compiling data as indicated for applicable staffing reports• Assisting operations with budget information as it pertains to staffing and staff expense• Continually ensuring best practices for all staffing processes and reporting any obstacles or growth opportunities to appropriate parties• Consistent communication with staffing partners as needed

Philadelphia, Pennsylvania

Continuously review applications and hire candidates to join network of CID Ambassadors who work festivals and touring events throughout the United StatesHire staff to work festivals and touring events for large-scale clients including Coachella, EDC, Metallica, Luke Bryan, Chris Stapleton, etc.Regularly communicate with team of over 3,000 CID Ambassadors regarding scheduling, payments, etc. Organize and submit bi-weekly payroll report for entire Ambassador teamEnsure collection of all required documentation for each staff member prior to working an eventCommunicate with Touring and Festivals Operations to ensure all tours and festivals are properly staffed

Greater Philadelphia Area

Sold merchandise for Hamilton in Philadelphia.

Greater Philadelphia Area

• Provided outstanding customer service and ensured customer needs are met in a timely fashion.• Operated equipment and serves products in a variety of bakery areas.• Prepared, packaged, weighed, and priced bakery products for sale.• Monitored product quality and freshness and ensured proper rotation or product.• Maintained accurate department signage and pricing.• Followed department procedures for preparing, storing, rotating, and stocking of product.• Maintained a clean and well organized work area.• Followed and complied with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

Greater Philadelphia Area

Greater Philadelphia Area

• Secures directional signs and builds merchandise packs• Helps adjust and prepare the VIP event space• Moves large and heavy cases over long distances• Assists in the build and break down of the entire VIP operation in and around the venue• Greets guests as they arrive to the venue with a smile and knowledge of the program• Maintains and distribute package elements and communicate to supervisor when supplies are low• Sets up check in area -- tables dressed, signage places, merch bags behind every table• Manages Will Call lists• Communicates directions and answers questions • Represents CID Entertainment in a professional, outgoing, and accommodating manner• Reports any mishaps or guest complaints/issues to appropriate supervisor • Records guest issue and contact information along with comments • Represents CID Entertainment in a professional, outgoing, and accommodating manner

Greater Philadelphia Area

• Fielded and resolved incoming telephone calls and emails• Responded promptly to guest inquiries • Followed guest service policies and procedures to ensure consistent guest satisfaction, providing solutions that will benefit both the consumer and our business• Kept records of customer interactions and transactions within company database• Communicated and coordinated with internal departments• Followed up on customer interactions to ensure the highest level of customer satisfaction• Maintained and updated project documents with pertinent customer information and requests

Wilmington, De

Greater Philadelphia Area

• Managed all aspects of daily operations (guest services, ticketing, and admissions) of multi-million dollar annual grossing box office for a world class music venue. • Oversaw operations of Ticketing and Retail Associates • Sold tickets and retail merchandise • Handled individual customer relations issues • Implemented World Cafe Live's mission of not only being the best music venue in Philadelphia but the friendliest • Implemented innovative ideas relating to customer service, admissions, training, marketing, and overall teamwork of World Cafe Live • Set up and settled consignment (special discounted tickets the bands sell) orders • Worked with ticketing staff to collate will call tickets and set up evening guest lists• Counted out ticketing and retail cash for ticketing staff• Set up tickets scanners for each evening • Established payment based on venue/artist contract and pay bands at the end of performances • Closed box office each evening • Filed attendance reports each evening with venue managers • Filed ticketing and financial forms with the Accounting Department on a daily basis • Built show listings using TicketFly and basic HTML for World Cafe Live's ticking webpage. • Proofed and put on sale show listing built buy ticketing staff • Maintenance and sales of World Cafe Live retail merchandise reported to finance department on a regular basis • Maintained a personal relationship with VIPs/Investors, and accommodate their ticket needs • Maintained a constant working relationship with managers of all departments (Marketing, Talent, Production, Accounting, Food & Beverage, Chef) • Answered phone calls, helping patrons at box office, and selling tickets

New Castle, De

• Reviewed and analyzed credit applications to approve or decline the requests based upon pre-established credit policies and procedures.• Handled inbound and outbound calls.• Initiated additional verification to complete and/or clarify required information in order to decision applications.• Used active listening skills to effectively encourage activation, accounts usage and drive customer engagement.• Presented alternative offers to customers who do not qualify for original Discover terms.• General servicing with an emphasis on being able to overcome objections.

Glen Mills, Pa

• Resolved guest concerns efficiently and accurately• Handled payments, refunds, and exchanges• Processed fast and friendly sales (about 250 sales a shift) for a variety of customers• Drove profitable sales by encouraging customers to open store credit and debit cards• Trained new employees in cashiering procedures

Greater Philadelphia Area

• Wrote and implemented extensive street team & marketing plans for MAD Dragon Records • Developed and executed marketing strategy using flyers, social media, publicity stunts, and special events

Greater New York City Area

• Scheduled all ADA posts for Facebook and Twitter• Compiled marketing notes for sales department• Pulled and interpreted SoundScan data • Assisted with bi-weekly independent retailer newsletter• Collected press links for ADA distributed artists and labels

Greater Philadelphia Area

• Tracked all marketing & advertising for each show• Updated 20+ local and international websites with WCL performances• Assisted in coordinating street team and responsible for stock of promotional materials• Organized and stocked of in-house promotional materials• Compiled background information of artists & promotional research specific to that show

Philadelphia, Pa

• Answered questions from over a thousand prospective Drexel students about student life at the university• Posted twice weekly about Drexel events and news on the accepted students Facebook group

Greater Philadelphia Area

• Promoted new album releases through hanging posters and posting on social media websites• Encouraged music-lovers to attend local concerts via posters and online posts• Submitted monthly reports to show evidence of project completion

Bachelor Of Science, Music Industry

Activities and Societies: MAD Dragon Records, MadKo Concert Promotions

High School Diploma

Activities and Societies: National Honor Society, Model United Nations, Physics Olympics, Concert Choir