• Developed and implemented strategic plans to streamline operations and increase efficiency, resulting in a reduction in operational costs• Led teams of 20+ employees, providing guidance, training, and mentorship to foster a collaborative and high-performance work environment• Managed multiple cross-functional projects, coordinating with various departments to ensure timely completion and adherence to quality standards• While analyzing customer feedback, established and maintained… Show more • Developed and implemented strategic plans to streamline operations and increase efficiency, resulting in a reduction in operational costs• Led teams of 20+ employees, providing guidance, training, and mentorship to foster a collaborative and high-performance work environment• Managed multiple cross-functional projects, coordinating with various departments to ensure timely completion and adherence to quality standards• While analyzing customer feedback, established and maintained quality control standards, resulting in higher customer satisfaction rates and a decrease in negative feedback • Utilized data analytics tool to analyze operational data, identify trends, and make informed decisions and improved operational efficiency• Prepared comprehensive reports and documentation for senior management, providing actionable insights and recommendations Show less

Generated daily, weekly, monthly, and quarterly reports of analysises when requested● Motivated, trained, coached, and corrected employees after reviews to ensure their production alignswith the quality standards of the client● Documented and maintained all reviews and reported to management teams● Reviewed calls and chats to ensure they meet the business and federal guidelines outlined in qualityassurance● Established effective communication with management and… Show more Generated daily, weekly, monthly, and quarterly reports of analysises when requested● Motivated, trained, coached, and corrected employees after reviews to ensure their production alignswith the quality standards of the client● Documented and maintained all reviews and reported to management teams● Reviewed calls and chats to ensure they meet the business and federal guidelines outlined in qualityassurance● Established effective communication with management and production teams to relay allinformation from reviews● Conduct routine and non-routine analysises of calls Show less

- Processed all orders for the entire Atlantic Region, including over 50 vendor accounts- Coordinated and managed all procurement activity in the region on behalf of the company and staff- Worked with over 50 vendors, while building and maintaining rapport, to receive product and negotiate pricing- Identified and qualified new suppliers with competitive pricing and annual purchasing agreements- Developed vendor agreements that contributed to increased profits by standardizing… Show more - Processed all orders for the entire Atlantic Region, including over 50 vendor accounts- Coordinated and managed all procurement activity in the region on behalf of the company and staff- Worked with over 50 vendors, while building and maintaining rapport, to receive product and negotiate pricing- Identified and qualified new suppliers with competitive pricing and annual purchasing agreements- Developed vendor agreements that contributed to increased profits by standardizing contracts and improving the purchasing program- Effectively maintained a filing system in the department and updated appropriate records when needed- Prepared purchase orders both electronically and manually for the region Show less

- Successfully interpreted data in order to draw conclusions for managerial strategy and action by creating visually impactful dashboards in Excel for data reporting by using pivot tables.- Used statistical techniques for hypothesis testing to validate data and interpretations.- Presented data and conclusions to managerial team in order to improve strategies and overall workflow operations- Optimized data collection procedures and generated reports on a weekly, monthly, and… Show more - Successfully interpreted data in order to draw conclusions for managerial strategy and action by creating visually impactful dashboards in Excel for data reporting by using pivot tables.- Used statistical techniques for hypothesis testing to validate data and interpretations.- Presented data and conclusions to managerial team in order to improve strategies and overall workflow operations- Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis.- Managed computer-based platform with multiple applications, including transcription, multitasking, and messaging to maintain effective communication to above leaders.- Converted data into actionable insights by predicting and modeling future outcomes. Show less

Performed audits on various military pay entitlement records to certify accurate financial reporting and appropriate spending practices.● Provided financial support to soldiers stationed in the Pacific Region by processing invoices, as well as dispersing payments and processing military entitlements.● Responded to wide range of inquires while remaining in compliance with rules, regulations, and policies for decisions.● Generated and created daily, weekly, and monthly reports for… Show more Performed audits on various military pay entitlement records to certify accurate financial reporting and appropriate spending practices.● Provided financial support to soldiers stationed in the Pacific Region by processing invoices, as well as dispersing payments and processing military entitlements.● Responded to wide range of inquires while remaining in compliance with rules, regulations, and policies for decisions.● Generated and created daily, weekly, and monthly reports for basis analysis of various trends and identify where improvement is needed.● Utilized strong research skills to seek information not commonly used or known and provide great attention to detail, as it is imperative to properly identify discrepancies when reviewing and auditing actions and reports within the Military Pay System. Show less