Ash Lamming Email & Phone Number

Crawley, West Sussex, UK

Crawley, West Sussex

Crawley, West Sussex, UK

London Heathrow

Crawley, West Sussex

Crawley, West Sussex

Crawley Dot Com Store

Thurrock/Purfleet

Contract role within a project team rolling out new systems in stores, warehouses and Head Office; reporting in to the Programme Manager. Responsible for the delivery and evaluation of new till system, process and soft skills training nationally to Store and Assistant Managers; as well as delivering training and running workshops for Head Office staff..

Interim role reporting in to the Manager, Learning & Development, with a dotted line into the Regional Sales Manager. Supporting the corporate Learning and Development strategy through the delivery of corporate training solutions across the region and nationally. Creating and publishing the regional training calendar to the Retail teams, and maintaining.

 Worked within the Business Change team assisting with the implementation of a new IT solution Carried out TNA to meet project goals and £19M business benefits; and designed and delivered appropriate solutions Communicated and drove training strategy  Liaised with heads of departments and managed relationships with 3rd Party training providers Managed.

 Delivered Customer Service training courses globally for Airport staff Conducted TNA, updated, delivered and evaluated customer service soft skills courses Reviewed current service processes and making recommendations for improvements Lead and supported management and operational teams with change management  Liaised with external suppliers to.

 Responsible for US Airport Customer Service staff training courses Reviewed and updating existing US training strategy to bring into alignment with the UK Liaised with internal VPs and 3rd Party VPs to assist with change management and smooth transition Supported and coached US Airport Customer Service operations staff and managers Redesigned.

 Reviewed current and wrote new procedures for Company and 3rd Party staff globally, to ensure Company policy and legislative requirements were adhered to Worked closely with other departments, including Safety, Security and Government Affairs Made recommendations for compromises where required whilst ensuring all legislative requirements were.

 Lead and mentored a team of 8 Delivered induction training – including Microsoft and Oracle applications Handled, investigated and resolved customer concerns and comments over the phone, in person and in writing Took part in working groups to anticipate any customer issues prior to changes in Company or legislative policies  Identified trends and.

French, Spanish, Economics & Politics

Education record