Ashlay Billingsley Email & Phone Number

Jacksonville, Florida, United States

Coordinator of Major Incident (MIM) problem resolution for high priority outages including Network, Infrastructure, Application, EMR, etc. Administrator for Everbridge, Alertus, and PagerDuty Applications. Development and Implementation of Continual Improvement Management (CIM), Problem Management, Communication Plans, and Major Incident Workflows.

Jacksonville, Florida, United States

Hebron, Ohio, United States

Building and maintaining Windows Servers (Physical and Cloud) (Windows Server OS 2012-2019)License tracking and documentation Active Directory Account managementDHCP Troubleshooting and resolutionCreating and maintaining system backups (Linux, Windows) using Veeam Backup & Replication Creating and maintaining client documentation for Veeam Backup & Replication and VMware Carbon BlackInstalling, updating, and configuring VMware Carbon Black Endpoint Security using Carbon Black Cloud console Investigating security threats and escalating as neededInitiating and supporting Microsoft Office 365 Migration

St. Augustine, Fl

St. Augustine, Florida

Supported multiple schools for all technical issues including but not limited to:Hardware including: Laptop, Desktops, Thin Client/vSpace N-Computing L and X Series, Pole Vault & Extron Projecting Systems, Document Projectors, Multi-function Printers, Desktop Printers, VOIP PhonesSoftware including: Microsoft Office including Outlook & Lync (both installed and mobile app), Active Directory, Cobian Backup, Windows XP, 7, and 8 Professional, vSpace N-Computing Server and Client, Deep Freeze, Virtual Machine management, etc.

Jpmorgan Chase

Negotiates pricing for hardware procurement covering home office and 5 affiliates. Negotiates hardware maintenance contracts.Maintains Vendor relationships.Purchases data center and client hardware.Creates detailed reports related to asset tracking and refresh schedules.Creates and maintains Asset Management records for Mainframe Software and all Hardware including cost, location, make, model, etc.Assists in creating IT Annual budget.Creates and maintains IT Contract Records including paper and electronic copies.Attended Contract Negotiations Classes.Received ITIL Foundations Certification.

Abbott Nutrition

Image, setup, deploy, troubleshoot Admin and Manufacturing PCsInstall software using Altiris Deployment ConsoleCreate and update Plant standard image from Abbott standard base imageTracked software licenses using AltirisRun various Altiris ReportsVerify patch compliance and rectify un-patched PCs using McAfee EPO server and AltirisPurchased hardware and software using Shawware/AS400Track, tag and monitor all hardware and peripheral inventory using Excel, Altiris, and Active DirectoryVerify all computer accounts are in correct OUs in Active DirectoryTroubleshoot printers, barcode printers, copiers, document scanners, barcode scanners or call service as necessaryCreate detailed documentation for departmental procedures, software installs and configurations, troubleshooting solutions, etc.Keep knowledge base updated as to new procedures, fixes and tipsTest and setup new user North America and Lotus Notes IDsTroubleshoot Lotus Notes and other Plant specific applicationsMaintain Remedy QueueUse EPAS for order tracking and Asset LookupMonitor and replenish storage room suppliesGather, document, and ship items for disposalSetup and manage Wyse Thin Client terminals

Honda R & D Americas

Imaged, setup and deployed initial New Hire PC's (Dell, IBM and HP)Upgrade, repair and troubleshoot pc hardware/softwareInstall and troubleshoot following software: Lotus Notes, TestLab (LMS), MatLab, Hyperworks Suite, Office, Filemaker Pro, Crystal Reports, Papersoft, Mocha (BPCS), Catia V5, Enovia, eProject/Daptiv, eDrawings, Palm, MNotes, SI, Hopper, Java, Intel Wireless, Drawing Simulation software and many more; Covered Helpdesk when needed: Customer Service and troubleshooting over the phone and in personSetup complicated video configurations for designers (auto and motorcycle)In charge of all Motorcycle Department deployments, helpdesk activities and equipment including ordering parts, initial setup and follow-up, finding solutions for connecting to test equipment and dyno lab equipment, network/port configurations and repairCustomer Service and Satisfaction main priority: Creating and maintaining customer relationships for the good of the Company and for ISD DepartmentTroubleshoot printers, copiers and plotters - called in service techs as needed

Dupont

DupontActive Directory AdministrationIn charge of changing and maintaining backup tape regimenUtilized DameWare for remote deployment of software and computer troubleshootingProvided support for IS Helpdesk tickets assigned to Plant Deployment, Plant Support, and on-site support.Installed and configured Lotus NotesCreated and modified system images using GhostCast ServerImaged and configured new and used Dell desktop and laptop computers for deploymentUpdated and maintained inventory spreadsheetsLead contact for alpha-numeric and numeric pager setup and administrationMaintained and adhered to strict Plant safety regulations

Information Technology

Education record

Education record