Ashlea Carson Email & Phone Number

• Transcribed legal descriptions for residential and commercial properties, ensuring accuracy and compliance with relevant regulations.
• Proofread legal documents meticulously, identifying and rectifying errors to maintain the integrity of the content.
• Drafted title insurance commitment letters and completed the preparation of final owner and lender title policies with precision.

Buffalo, New York, United States

• Managed high-volume inbound calls, consistently exceeding servicing targets and call handling quotas.
• Delivered prompt customer support, maintaining a professional, friendly, and patient demeanor.
• Completed customer insight reports, accurately inputting over 12,000 data entries.
• Conducted training for 10 new hires on company-specific policies, procedures, and compliance.
• Achieved a 5-star customer satisfaction rating through effective communication.
• Addressed customer complaints courteously, escalating issues when necessary.