Remote Customer Service Specialist
Phh Mortgage Corp.
Buffalo, New York, United States
- Managed high-volume inbound calls, consistently exceeding servicing targets and call handling quotas.
- Delivered prompt customer support, maintaining a professional, friendly, and patient demeanor.
- Completed customer insight reports, accurately inputting over 12,000 data entries.
- Conducted training for 10 new hires on company-specific policies, procedures, and compliance.
- Achieved a 5-star customer satisfaction rating through effective communication.
- Addressed customer complaints courteously, escalating issues when necessary.