Ashlea Carson Email & Phone Number

Transcribed legal descriptions for residential and commercial properties, ensuring accuracy and compliance with relevant regulations.• Proofread legal documents meticulously, identifying and rectifying errors to maintain the integrity of the content.• Drafted title insurance commitment letters and completed the preparation of final owner and lender title policies with precision.

Buffalo, New York, United States

Managed high-volume inbound calls, consistently exceeding servicing targets and call handling quotas.• Delivered prompt customer support, maintaining a professional, friendly, and patient demeanor.• Completed customer insight reports, accurately inputting over 12,000 data entries.• Conducted training for 10 new hires on company-specific policies, procedures, and compliance.• Achieved a 5-star customer satisfaction rating through effective communication.• Addressed customer complaints courteously, escalating issues when necessary.• Processed customer payments efficiently and accurately via phone transactions.• Utilized extensive knowledge of over 25 scripts to enhance customer service and identify upselling opportunities.