Ashlea Shaw

Ashlea Shaw Email and Phone Number

Senior Product Manager @ eLife Sciences Publications, Ltd.
cambridge, cambridgeshire, united kingdom
Ashlea Shaw's Location
Brighton, England, United Kingdom, United Kingdom
Ashlea Shaw's Contact Details

Ashlea Shaw personal email

n/a
About Ashlea Shaw

Scrum and SAFe Certified Senior Product ManagerExperienced and endlessly enthusiastic Product Agilist! Getting to understand problems and collaborating on finding the most value add solution for my customers.

Ashlea Shaw's Current Company Details
eLife Sciences Publications, Ltd.

Elife Sciences Publications, Ltd.

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Senior Product Manager
cambridge, cambridgeshire, united kingdom
Website:
elifesciences.org
Employees:
61
Ashlea Shaw Work Experience Details
  • Elife Sciences Publications, Ltd.
    Senior Product Manager
    Elife Sciences Publications, Ltd. Sep 2022 - Present
    Remote
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  • Jaja Finance
    Change Manager
    Jaja Finance Dec 2021 - Jul 2022
    Remote
    Delivered multiple Product changes into Operations, including PSD2 SCA and Asda Money Credit Card
    View
  • American Express
    Senior Product Manager - International Marketing Hub
    American Express Mar 2020 - Sep 2021
    Remote
    SPM for an internal colleague facing tool enabling Marketing campaign creatives and proposals to be submitted and approved for global distribution to external customers
    View
  • American Express
    Senior Product Manager - Buyer Initiated Payments
    American Express Nov 2018 - Mar 2020
    Remote
    SPM for an E2E customer and merchant facing payment tool allowing Buyers to initiate large value payments to Sellers.
    View
  • American Express
    Senior Digital Product Manager
    American Express Mar 2015 - Nov 2018
    Brighton, United Kingdom
    SPM for an external web & app card holder customer facing, internal colleague facing and merchant customer tool enabling the E2E management transaction disputes. Specialising in enabling capability into digital spaces allowing customers to self serve.
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  • American Express
    Product Owner - Global Servicing Platform
    American Express Oct 2013 - Mar 2015
    Brighton, England, United Kingdom
    PO for the iterative development and global deployment of a call centre, colleague facing, customer service tool
  • American Express
    Sepa Service Delivery Optimisation Project Manager
    American Express Oct 2011 - Sep 2013
    Brighton, United Kingdom
    Managing SEPA regulatory change within SEPA markets and implementing a new financial process management system
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  • American Express
    Service Delivery Optimisation Project Manager
    American Express Oct 2011 - Dec 2012
    Brighton
    Delivery of varied projects into EMEA telephone service centre including the launches of UK Shop Small and TfL Contactless.
  • American Express
    Quality Analyst
    American Express Sep 2007 - Sep 2011
    Driving quality Customer interactions and correct process through monitoing and feedback.
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  • American Express
    Corporate Senior Customer Service Representative
    American Express Jul 2004 - Sep 2007
    Responsible for servicing Customer queries and managing escalations and additional work case management
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  • American Express
    Performance Enhancement Team
    American Express Sep 2003 - Jun 2004
    Secondment role responsible for Quality and Compliance monitoring, coaching and creating performance enhancing plans for Credit Service Representatives
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  • American Express
    Customer Care Professional
    American Express Mar 1999 - 2004
    Brighton, United Kingdom
    Various customer facing and customer support roles.
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  • American Express
    Travel Administrator
    American Express Sep 2001 - Sep 2003
    Brighton, United Kingdom
    Responsible for Central Ticketing audting and Quality Control for Travel Bookings. Created new in-house Custome Dispute process minimising write off costs and developing Travel Agent training.
  • American Express
    Senior Customer Service Representative
    American Express Mar 1999 - Sep 2001
    Responsible for servicing Customer queries and managing escalations and additional work case management
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Ashlea Shaw Skills

Process Improvement Credit Cards Call Center Customer Experience Re Engineering Business Process Improvement Financial Services Service Delivery Outsourcing Relationship Management Payments Compliance Sepa Quality Control Relationship Care Coaching Mentoring Change Management Mobile Payments Sdlc Risk Management Customer Retention Business Analysis Electronic Payments Credit Aml Payment Card Processing Merchant Services Payment Systems Banking Call Centers Debit Cards Vendor Management Customer Satisfaction Business Requirements Cards Business Transformation Training Analytics Management Financial Risk Project Delivery Requirements Gathering Project Portfolio Management Project Management Leadership Contact Centers Business Relationship Management Business Process Mapping

Ashlea Shaw Education Details

Frequently Asked Questions about Ashlea Shaw

What company does Ashlea Shaw work for?

Ashlea Shaw works for Elife Sciences Publications, Ltd.

What is Ashlea Shaw's role at the current company?

Ashlea Shaw's current role is Senior Product Manager.

What is Ashlea Shaw's email address?

Ashlea Shaw's email address is as****@****exp.com

What schools did Ashlea Shaw attend?

Ashlea Shaw attended Chichester College.

What are some of Ashlea Shaw's interests?

Ashlea Shaw has interest in Children, Spending Time With My Two Children, Civil Rights And Social Action, Politics, Education, Arts And Culture.

What skills is Ashlea Shaw known for?

Ashlea Shaw has skills like Process Improvement, Credit Cards, Call Center, Customer Experience, Re Engineering, Business Process Improvement, Financial Services, Service Delivery, Outsourcing, Relationship Management, Payments, Compliance.

Who are Ashlea Shaw's colleagues?

Ashlea Shaw's colleagues are Damian Pattinson, Aalok Varma, Fiona Bryant, Chris Huggins, Prudence Edward, Peter Rodgers, Emily Packer.

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