Ashlea Wright Email & Phone Number

Largo, Fl, Us

Largo, Fl, Us

St Petersburg, Florida, United States

Provided process management knowledge and support ongoing process improvement.Maintained proficiency in IAM tools Active Directory, Users and Computers, Request Center, and Service Now.Provided ongoing communication to ensure barriers/obstacles to business process improvement are removed and necessary support is provided.Built, developed and tracked Excel matrixs and maintained compliance with up to date auditing standards.Perform analysis of problems, coordinate with Subject Matter Experts (SMEs) as necessary, and document findings (i.e. compile data, update ServiceNow records, write information papers)Followed all established guidelines and response to inquiries concerning access, processing and requesting status.Ensured Line of Business adherence to RABAC and IAM methodologyFulfilled access requests for onboarding, offboarding and access maintenance both for single user and bulk user project requests Applied process modeling tools, change management, and process improvement methodology to assigned projects.Provided technical consultative services to ensure team members are requesting entitlements that met their needs, are approved for the use in the enforcement and complied with LOB templates and matrixes. Navigated the front and back end of Business Online Ticket System in order to effectively assist users.Led projects and updated the templates and forms as assigned.Ability to work effectively, as well as independently, in a team environmentExperience with synthesizing data from multiple sources and presenting it in appropriate formatsKnowledge and understanding of information security management, audit, compliance and risk.Proficiency in Microsoft Office including Word, PowerPoint, OutlookProficiency in Excel in VLookup, Pivot Tables, and Database/Matrix creation, building, and maintence Maintained standard knowledge of SQL including database set up and researching Knowledge in Workday, STAMP and standard HR systems

Charlotte, North Carolina

Collaborated with Risk Consultants to perform matrix configurations and BOTS testing. Analyzed RBAC matrices and performs updates using Excel tools and SQL formulas. Assisted in instruction update and research for RBAC forms and matrices in enterprise tools, IES and ART. Maintained proficiency in IAM tools Active Directory, Request Center, and Service Now. Assisted in building Role Translations and initial role profile (IRP). Assisted with updating WIAM application updates to profiles in BOTS, SIMBA and excel matrices. Provided monitoring of customer transactions through the WIAM applications to ensure all transactions are processed Exclusive contact for IBG line of business, handling all questions and providing 1:1 expert knowledge. Ensured Line of Business adherence to RABAC and IAM methodology. Documented and resolved complex problems regarding WIAM applications and escalations. Recorded inquiries and resolved issues or directed requests to appropriate technical area or vendor. Tracked the status and followed up to ensure client satisfaction. Managed nonstandard access requests that required coordination with enterprise contacts on the gating process. Formulated and implemented information security solutions and controls Provided advanced information security consultation for all aspects of information security compliance policy, risk management, and remediation Provided consulting on security risk assessment and research, and recommend remediation plans and strategies Managed the most complex and critical information assets Evaluated and interpret internal and companywide information security policies, processes, standards, and participate with more experienced leaders in decision making on information security Coordinated with vendor manager on third party assets to manage information security risks Served as a mentor to less experienced staff

Matthews, North Carolina

Admin Assistant Duties:Responsible for daily site revenue report from all Car Wash locations and submitting them to executives for review.Manages entire claims process including processing new claims, management and status updates of current claims and processing purchase orders and payment for all completed claims. Responsible for all membership tasks including managing all membership forms, processing cancellations, refunds and managing with any and all requests.Manages customer contact mailbox and distributes or replies to all inquiries.Monitors all sites through security cameras for potential safety risks and monitoring staff behavior to ensure upstanding work environment. Assists in planning, coordinating and set up of corporate picnics, banquets and executive retreats.Responsible for daily upkeep of all Mystery shops, including data entry for all shops and entering into weekly report for executive review.Responsible for weekly time audit reports for all employees as well as detailed report for district managers regarding their site and senior manager hours.Receptionist Duties:Answers all incoming phone calls, routing to correct departments, sites, and executives. Taking messages, confirming appointments and providing up to date information to any and all inquiries. Maintains a working relationship with vendors such as Fedex, UPS, Coke, Royal Cup and Staples for all ordering and processing office needs.

Responsible for Emergency Roadside Damage complaint management. Provided communication and mediation between tow providers and valued members.Managed the company fleet vehicles, maintained their records and scheduled their use and maintenanceOversaw all accounting request for the department and communicated all needs with accounting team including damage reimbursement, battery care, training reimbursement, and club reciprocal accounting Kept on going record of all tow provider Hire Right yearly background checks as well as maintained all records of current drivers Managed the Goodyear Tire and LSI Decal programs with all tow providers including the management of accounts, processing orders and payments

Fort Mill, South Carolina

Maintained extensive knowledge of all business products and guidelinesUpheld all insurance standards while maintaining a valid insurance license in all 50 statesManaged monthly contests and maintains budget Fulfilled daily, weekly and monthly goals for business needs

Bachelor Of Science, Hotel & Lodging Management; Sales, Meeting, And Event Management, Cum Laude

Bachelor Of Arts, Theater, Cum Laude

Relevant course work: Hospitality and Tourism, Communication, Marketing, Theatrical Design, and Computer-Aided Drafting