Associate Director | Program Manager
Jacksonville, Florida Area
• Promoted to Associate Director of Court Services to managed indirect staff of 40+ and developing procedures and training materials for performance and specific processes for court interventions of the child welfare program• Developed & managed evidence-based case management program with triage concept, including creating the program training manual, training staff, monitoring performance, recommending & implementing program enhancements• Implemented, developed, and maintained weekly productivity stakeholder meetings to increase efficiency, timelines & accuracy by conducting workload planning & scheduling as evident by data reporting • Developed schedules for training, executed tasks from upper management, planned, conducted, and facilitated weekly trainings on topics relating to job duties to upwards of 20+ participants• Collaborated with key stakeholders, subject matter experts, and modernized instructional delivery; enhanced quality of training and employee satisfaction through a supportive working environment, resulting in a low turn-over rate• Program provided ongoing case management services to individuals with mental health issues, including active duty military, military spouses, veterans, and other clients with trauma specific to PTSD, sexual abuse, physical abuse, emotional/psychological abuse, and other forms of trauma• Recommended methods to improve production/quality of work and evaluating the program effectiveness for on an ongoing basis while troubleshooting to overcome identified challenges