Ashlee B. Email & Phone Number

Ocala, Florida, United States

• Answer 24/7 hotlines using crisis intervention skills
• Complete admittance and departure forms with residents entering and leaving the shelter
• Answer face-to-face calls at hospital emergency room and private clinic for victims of sexual assault and/or domestic violence
• Meet law enforcement during all hours to receive a victim needing support, shelter, and/or aid in relocating the victim to another safe area if necessary
• Attend to personal and counseling needs of residents in shelter
• Maintain proper statistics required for monthly, quarterly, and yearly reports to funding services

Gainesville, Florida, United States

• Provide crisis intervention and suicide prevention support to callers experiencing crisis
• Document and organize conversations with callers using iCarol database
• Manage a call room independently with 8 active lines, including National Suicide Prevention Hotline
• Extend resources and arrange for a mobile crisis team when requested
• Commmunicate with local law enforcement and health services when necessary

Gainesville, Florida, United States

• Operated cash registers by totaling purchases, handling checks, cash, debit and credit cards
• Emphasized a positive attitude and focused on maximum customer satisfaction
• Displayed ability to multi-task and perform in a fast-paced environment
• Greeted customers, answered their queries, and addressed complaints in a timely and professional manner

Gainesville, Florida

• Undergraduate TA for Psychology of Personality and Abnormal Psychology
• Assisted professor in managing classroom activities and facilitated group discussion
• Evaluated student papers and offered constructive feedback based on performance
• Supervised student examinations and graded work submissions
• Held weekly office hours to provide tutoring, counseling, or assistance to students in need
• Motivated students to attain personal goals and interacted with students via email

• Seasonal position for the College of Liberal Arts and Sciences Advising Center
• Edited and transferred information into the updated student service system from the previous one
• Reported errors present in the degree audits of students within the College of Liberal Arts and Sciences
• Collaborated with coworkers to revise and evaluate each other’s work

Gainesville, Florida

• Answered phones and informed patients of available services
• Responded to patient inquiries and handled financial and office duties
• Reviewed and organized patient history files and test assessments