Ashlee B. Email & Phone Number

Ocala, Florida, United States

• Answer 24/7 hotlines using crisis intervention skills• Complete admittance and departure forms with residents entering and leaving the shelter• Answer face-to-face calls at hospital emergency room and private clinic for victims of sexual assault and/or domestic violence• Meet law enforcement during all hours to receive a victim needing support, shelter, and/or aid in relocating the victim to another safe area if necessary• Attend to personal and counseling needs of residents in shelter• Maintain proper statistics required for monthly, quarterly, and yearly reports to funding services

Gainesville, Florida, United States

• Provide crisis intervention and suicide prevention support to callers experiencing crisis• Document and organize conversations with callers using iCarol database• Manage a call room independently with 8 active lines, including National Suicide Prevention Hotline• Extend resources and arrange for a mobile crisis team when requested• Commmunicate with local law enforcement and health services when necessary

Gainesville, Florida, United States

• Operated cash registers by totaling purchases, handling checks, cash, debit and credit cards• Emphasized a positive attitude and focused on maximum customer satisfaction • Displayed ability to multi-task and perform in a fast-paced environment• Greeted customers, answered their queries, and addressed complaints in a timely and professional manner

Gainesville, Florida

Undergraduate TA for Psychology of Personality and Abnormal Psychology•Assisted professor in managing classroom activities and facilitated group discussion• Evaluated student papers and offered constructive feedback based on performance• Supervised student examinations and graded work submissions• Held weekly office hours to provide tutoring, counseling, or assistance to students in need • Motivated students to attain personal goals and interacted with students via email

Seasonal position for the College of Liberal Arts and Sciences Advising Center• Edited and transferred information into the updated student service system from the previous one• Reported errors present in the degree audits of students within the College of Liberal Arts and Sciences• Collaborated with coworkers to revise and evaluate each other’s work

Gainesville, Florida

• Answered phones and informed patients of available services• Responded to patient inquiries and handled financial and office duties• Reviewed and organized patient history files and test assessments