Make outbound calls (90% of time) and/or receive incoming calls from health plan members tocoordinate and schedule in-home visits with nurse practitioners• Follow call scripts for engagement and be adept at framing conversations tailored for the individualyou are speaking to• Answer questions, clarify information and provide solutions for potential patient concerns• Explain the benefits of health risk assessments and overcome patient concerns or objections• Navigate an electronic medical record to access the appropriate information required• Utilize standard office equipment, including telephone, and computer

Verifying HIPPA● Handling inbound and outbounds calls● Issuing payments● Helping clients file claims● Helping clients dispute claims such as fraudlents acts on their name● Documentations● Transfering calls● Setting up callbacks

Handling inbound calls● Handling outbound calls● Verifying HIPAA● Taking payments over the phone● Enrolling clients in benefits that they job offer● Hospital indemnity● Short term and Long term disabilty● Dental● Flexible and health savings accounts

Working with health insuranceHandling inbound and outbounds calls● out reach awareness ● electric medical records● scheduling in home visit● Documentations● Transfering calls● Setting up callbacks