Ashlee Dubinsky Email & Phone Number

United States

• Oversaw team of 2-4 group managers and monitored communication• Created communication time lines and processes for group managers• Oversaw and managed team schedule

• Demonstrated exceptional problem-solving skills while handling escalated situations and client disputes to resolve issues effectively• Led a team of 5-15 customer service employees and monitored communication to ensure accurate information was provided to all clients•Oversaw staff schedule changes•Conduct training for both new and existing staff

Exhibited exceptional customer care by providing customers with reliable information and extensive product knowledge• Handled disputes patiently and responsibly to positively reflect company’s image• Collaborated with team members and delegated tasks to guarantee customer satisfaction and a positive work environment

-Assist clients with any problems -Confirm transportation to the airport-Sell excursions -Preform monetary transactions-Conduct welcome orientations

-Plan and participate in activities planned for inner city at risk youth-Provide a safe environment-Assist children with any educational problems(homework)-Mentor and guide youth through both life and school problem

Conway, Sc

Bachelor Of Arts (B.A.), Spanish

Activities and Societies: On campus Employee, International Club, Spanish Club, TOMS Club, Relay For LifeI was involved in may different.

Spanish, Spanish Language And Literature, Global Studies, Photography

Study abroad at Universidad de Belgrano for 5 months studying Spanish, Photography, and South American History and Culture