IT Service Desk Analyst with 4+ years of customer-facing expertise. I have recently earned the Google Cybersecurity Professional certificate and am skilled in troubleshooting and network management. My 4 years in catering helped me develop skills in client relations, problem-solving, and consistent execution in high-pressure situations. For example, I was often tapped as lead when my head chef needed a manager in the restaurant. I also engineered an inventory system when I noticed an organizational issue with our appetizer service. I’m excited to leverage this experience to provide empathetic but accurate customer support.My recent decision to pivot to Information Technology combines my intrinsic passion for problem-solving and technology. I see myself as a bridge connecting humanity to technology, bringing a unique, human-centered perspective to the tech space.I'm eager to connect with professionals throughout the industry-- IT & Systems Management, Cybersecurity Operations, Risk Management, Software Testing, Cloud Security, and look forward to continue learning how to build a safer and more reliable digital realm. If you share a commitment and passion for customer support, innovation, and teamwork let's connect!