Ashlee Emerson Email & Phone Number

Securitas, Overland park, KS—Security GuardJanuary 2020 - CurrentMaintained the security and safety of a US Bank contracted site during overnight shifts, ensuring no unauthorized access or incidents by conducting regular building rounds and managing front desk responsibilities.Successfully de-escalated a potential conflict with an impatient driver at a previous security role by providing clear communication about the situation and demonstrating empathy, resulting in a smoother resolution and a more positive customer experience.Maintained high levels of security and adherence to protocol during a power outage at a US Bank site, ensuring proper identification of individuals to maintain safety and minimize potential risks.Proactively facilitated the transition of a temporary security contract into a full contract at Embassy Suites through outstanding performance and effective communication with client stakeholders.Displayed heightened vigilance and situational awareness during a potential kidnapping situation at the US Bank Call Center by closely monitoring security cameras and the parking lot for several days, ensuring the individual of concern did not return to the premises.Centrinex, Lenexa, KS— Customer Service RepresentativeNovember 2019- January 2020Consistently demonstrated flexibility and initiative in handling loan applications, occasionally bending rules when necessary to provide exceptional customer service.Maintained accurate and timely processing of loan applications, consistently achieving a high level of quality and efficiency in all assigned tasks.Built strong relationships with customers through positive and engaging communication, resulting in numerous requests for direct communication and ongoing service.